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Helpdesk and NOC

MARCS has a Helpdesk and Network Operations Center staffed 24 hours a day, 7 days a week, 365 days a year. These Tier 1 Support Agents facilitate customer calls or inquiries as well as monitor all 300 plus tower sites on the network, their data connectivity, radio equipment, and site environment such as Heating/Ventilation/Air Conditioning, Commercial Power, Uninterruptable Power Supplies, and Backup Generators.  

Agents also can facilitate Computer Aided Dispatch (CAD) and Mobile password resets for Premier One users and perform device unlocks.

The MARCS Helpdesk can also schedule and arrange use of three Tower On Wheels (TOWS) and a cache of over 360 Public Safety portable radios and accessories. For more information please review the Information and Resources section earlier in this page.