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Ohio Receives Award at Annual NASCIO Conference - 11.4.2022

State Chief Information Officer (CIO) Katrina Flory and Deputy State CIO Kristina Hagberg recently attended the 2022 National Association of State Chief Information Officers (NASCIO) Annual Conference in Louisville, Kentucky. During the event, State CIO Flory had the opportunity to participate in a panel discussion with a few of her peers, Jeff Wann, Missouri; Stephanie Dedmon, Tennessee; Ruth Day, Kentucky; and Tracy Barnes, Indiana. She shared Ohio’s IT Innovation successes and best practices with the attendees.

In addition, NASCIO honored Ohio with a State IT Recognition Award in the Emerging and Innovative Technologies category for “The Ohio Benefits Program is 'Bot' In,” nomination. The Ohio Benefits Program, Department of Job and Family Services (JFS), and Department of Medicaid (ODM), as well as 88 County Departments of Job and Family Services, formed a partnership to collectively design, implement, and maintain an unprecedented approach to human services delivery. Together, the team not only established a virtual workforce, but also, a collaborative partnership to identify, prioritize, design, and implement a “family of automations,” whose sole purpose was to alleviate process inefficiencies for county caseworkers. To date, there are 14 bots deployed, impacting over 670,000 client cases, which reallocates over seven years of county caseworkers’ time. 

Another project entitled, “Increasing Operational Efficiency Through Process Automation,” was selected as a finalist in the Business Process Innovations category. For this effort, the Ohio Benefits Program team partnered with JFS and ODM to implement Smart Alerts, which reduced a backlog of system alerts. They also worked with ODM on Passive Renewals, which enabled the renewal of benefits without the need for caseworker assistance. Smart Alerts addressed 32 million alerts through proactive screening and/or the automated processing of alerts. In parallel, Passive Renewal improvements resulted in 750,000 household renewal applications being processed without the need for manual intervention.

Visit NASCIO’s Awards Library for additional details.

2022 Digital States Survey Results - 10.7.2022

The 2022 Center for Digital Government Digital States Survey results are in, and Ohio received an “A!” Thanks to the hard work and dedication of State agencies, boards and commissions, Ohio was one of only six states to receive this special distinction. According to the Center for Digital Government, an “A” grade “reflects a state that demonstrated very strong innovation, high performing solutions, and excellent practices in all aspects of operations, governance and administration.”

“The survey results reflect the ongoing commitment of State of Ohio agencies, boards, and commissions to continually improve essential services for Ohioans. Their partnership and willingness to collaborate is critical to the success of the IT innovation effort and produces impressive statewide results,” said State Chief Information Officer Katrina Flory.

Ohio also received 1st place for its outstanding work in Leadership, which the Center for Digital Government defines as a recognition that “the state’s IT strategy is aligned with the Governor’s priorities and the actions IT takes to improve working relationships, planning, policies and coordination with agencies.”

Thank you to everyone who assisted in the survey response. The excellent grade received for Ohio’s statewide IT efforts would not have been possible without you! 

Additional information about the survey is available in the Center for Digital Government’s news release.

Kronos Expansion Project Adds Efficiencies for Multiple Agencies - 9.2.2022

This week, the Kronos Expansion project successfully added eight new agencies, with a combined 8,300 employees, to the Kronos Workforce timekeeping system. Kronos records hours worked, manages time off requests, and handles other essential timekeeping processes. To date, nearly 75 percent of state workers have successfully onboarded, representing 35,891 out of 48,246 employees.

Led by the project co-executive sponsors, DAS State Human Resources Division Deputy Director Shane Black and State Chief Information Officer Katrina Flory, the DAS project team partnered with agency implementation teams to configure Kronos, migrate data from legacy systems, provide training, and prepare employees for the change.

The most recent agencies to adopt Kronos include the Bureau of Workers’ Compensation; Capitol Square Review and Advisory Board; Departments of Insurance, Job and Family Services, and Public Safety; Ohio Tuition Trust Authority; State Library Board; and the Treasurer of State. 

In addition, three agencies enhanced their Kronos instances by implementing optional modules. Specifically, the Departments of Job and Family Services and Natural Resources implemented the Kronos Activities Module, allowing employee time to be reported by projects and grants. The Department of Developmental Disabilities added the Kronos Advanced Scheduler Module to standardize and optimize staff scheduling in their eight developmental centers. 

DAS is pleased to welcome these agencies to the State’s enterprise Kronos platform. Additional agencies will be leveraging the benefits of Kronos by replacing their timekeeping systems during the Fiscal Year 2023.

Custom Intranets Available on Redesigned myOhio - 8.5.2022

The Ohio Department of Administrative Services  (DAS) InnovateOhio Platform (IOP) launched the revamped myOhio.gov on Thursday, July 28. The enterprise-wide update raises the standard for the state’s intranet. The updated myOhio features redesigned “My Workspace,” “My Life & Career,” and “My Resources” sections and introduces a notification feed for state news and events. 

IOP is also pleased to announce a new myOhio service offering that is available to state agencies: a customizable “My Agency” section visible only to your employees, built within myOhio. 

For agencies that select this no-cost feature, “My Agency” is the first page that employees will see when logging into myOhio.gov. Agencies can store and reference resources, policies, and material privately and securely. Post videos or photos from recent events. Spotlight important announcements for employees. Choose from a variety of custom page options (e.g., Tools & Forms, Resources, About Us, Policies, etc.).

Because this optional section is seamlessly integrated within myOhio, everything is right at the employees’ fingertips. Scroll to the top of any page to jump to My Workspace, My Life & Career, My Resources or State News & Events. 

Nine agencies – and counting – have partnered with the IOP User Experience team to migrate their existing intranet content to “My Agency.” If your agency is interested in learning more about the solution, please email the InnovateOhio Platform at CustomerExperience@InnovateOhioPlatform.gov.