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Next Generation Telephony Service

The State of Ohio Next Generation Telephony Service (NGTS) offers a variety of features that enable state employees to serve constituents more efficiently (e.g., Voice over IP, audio conferencing, and video conferencing).

The links below provide a number of NGTS resources, including user manuals, training materials, and technical documentation related to implementation, operation and support.

Phone User Resources
Call Center Resources
Technical Implementation Resources
Fax2Mail Resources
Video Conferencing Resources
Telecom Coordinator Resources
InformaCast Resources
Twilio Short Code Service Resources
Self Care and Assistant Tools Resources
Kurmi Tool Resources

For Information regarding scheduled NGTS implementations, review the program schedule or go-live report.