Ohio Board of Nursing
In FY2021, the Ohio Board of Nursing issued nearly 20,000 new nursing licenses. Due to the high volume of applications, process inefficiencies, and additional work brought about by pandemic-related legislation, the licensing process accumulated a backlog of more than 8,500 applications with average lead times ranging from 3-6 months.
After implementing a number of improvement ideas generated during their December 2021 Kaizen event, Nursing Board staff are reporting dramatically increased rates of productivity and significant strides in tackling their backlog.
Ohio Department of Commerce
Liquor Control Licensing Process
A highly manual, paper-based process in use by the Ohio Division of Liquor Control was leading to a significant backlog of liquor permit applications, along with extended wait times for applicants.
With a modern IT system years away from full implementation, more immediate process improvements needed to be made in order to simplify the permit application process and allow staff to keep up with demand.
To read more about their Kaizen event experience, check out their Report Out Presentation.
Ohio Department of Developmental Disabilities
The Medicaid Service System (MSS) is used by a few thousand end users across the state. MSS support received an average of 85 calls a week regarding several issues related to the MSS system, further justifying the need for the system to be upgraded. However, before redesigning the system, staff from the Ohio Department of Developmental Disabilities first engaged in a Kaizen event to improve the underlying business process.
The results of their efforts include an anticipated 40% reduction in the time it takes to set up services in the system, meaning that providers receive payments faster.
Opportunities for Ohioans with Disabilities
Job and Candidate Sourcing Process
In 2019, leadership from OOD recognized that the process in place to match job candidates with employer partners was not producing the results they had anticipated; more than 67% of potential matches generated by the process ended up not being a suitable fit. Additionally, many candidates were not taking advantage of value-added placement services, and delays in the process were leading to missed opportunities.
After engaging in a Kaizen event with LeanOhio, the team from OOD was able to not only improve their rate of successful outcomes and bring clarity around the roles and responsibilities of the functional areas involved, but they also conceptualized an innovative new "Job Now" tool which provided customized, real-time job opportunity information to candidates.
Ohio Department of Public Safety
Bureau of Motor Vehicles Remittance Process
The team from Ohio BMV that processed mailed-in registration renewals faced a significant backlog of applications following a number of successive staff retirements. When overtime hours didn't seem to make a dent in the backlog, the team knew they needed to do something to make the process itself more nimble.
Following their Kaizen event, the BMV team transformed their process to ensure quality from the start of the process, reorganized functional areas, and redesigned their form to be more user friendly. As a result, the team was able to report that they had eliminated their backlog and achieved same-day processing within 30 days of implementing their first set of improvements.