Each Cabinet agency has a Lean Liaison. This person fills an essential role that involves sharing information about Lean, promoting its use, coordinating agency Lean activities, serving as a link to the LeanOhio Office, and more. The full role is described below.
Download the LeanOhio Lean Liaison Orientation Packet.
Throughout the Agency
- Educate colleagues on what Lean is all about and how it’s making state government simpler, faster, better, and less costly.
- Communicate how Lean and Six Sigma are being used in the agency, including success stories, measurable results and training opportunities.
- Promote and coordinate Lean training of agency staff (Boot Camp, Green Belt, Black Belt).
- Publicly recognize those individuals who are using Lean to effect change and achieve results.
With the Agency's Director and Senior Staff
- Promote a plan for advancing Lean in the agency. Keep it updated to ensure ongoing progress.
- Keep leadership informed of Lean activities inside the agency, in other agencies and statewide.
- Promptly fill requests when senior staff ask for Lean-related information.
- Provide guidance to ensure that projects align with agency goals.
- Encourage leadership to recognize people who are putting Lean to work.
With Belt-Trained Colleagues
- Promote training opportunities.
- Work closely with your agency’s embedded Black Belt(s) to ensure their expertise is fully utilized.
- Ensure that all Belt-trained staff are identifying, starting, and completing projects.
- Provide needed support, especially when trained colleagues are working on their first projects.
- Recognize colleagues as they move from learning Lean to using Lean and achieving results.
With Project Sponsors
- Team up with the LeanOhio Office to guide the scoping process so that improvement projects are set up for success.
With Teams and Team Leaders
- Ensure that projects are facilitated by Lean-trained staff. (For instance, every Kaizen event needs at least two experienced Kaizen practitioners.)
- As projects unfold, answer questions relating to the improvement process – or find people who can.
- After events, follow up with teams and attend update meetings to ensure implementation and sustained results.
With the LeanOhio Office
- Serve as the link between the LeanOhio Office and agency leadership.
- Know what’s available from the LeanOhio Office, and put the resources to work. (Go to lean.ohio.gov for guides, tools, and more.)
- Contact the LeanOhio Office for help with planning, prioritizing, and implementation.
- Request help with big Lean Six Sigma projects.
- Submit key Lean-related agency measures, which are used to calculate statewide results.
- Following major improvement events and projects, submit key info and before/after data.
With Other Liaisons
- Reach out to other Liaisons with questions and calls for assistance.
- Respond to their requests for assistance by providing info, suggestions and help.
- Attend Liaison meetings, which are an ideal forum for exchanging information.
- "Trade" Lean practitioners when a neutral facilitator is needed for a project.
Going Beyond Your Agency
- Stay up to date on Lean activities and results in other agencies.
- Periodically surf the web to learn about Lean in other public-sector agencies throughout the country.
- Also online, get ideas and best practices from companies, associations, experts and elsewhere.