The Ohio Employee Assistance Program (Ohio EAP) is an intake, information, counseling referral and support service for state employees and their family members. The Ohio EAP is designed to help employees, managers and agencies meet the many life challenges while remaining healthy, engaged and productive. For instance, the Ohio EAP can assist employees in coping with personal problems such as family and parenting issues, alcohol, substance use and emotional concerns (e.g., anxiety, anger, grief or depression), as well as provide referral information when an employee may be experiencing legal and financial difficulties.
Personal problems can affect your health and well-being as well as your job performance. The Ohio EAP is available to assist in resolving these problems. Unresolved problems could result in health problems, family disruption, job loss or even death.
The Ohio EAP also assist managers and supervisors, unions and veterans with various services and support resources.
Making the Initial Contact
When a person contacts the Ohio EAP, the initial contact does not commit the caller to do anything. The caller may contact the Ohio EAP as often as needed. A concerned co-worker, supervisor, or union representative may also contact Ohio EAP regarding an employee or other individual who may need assistance from the Ohio EAP. An Ohio EAP consultant will not contact the person but will assist the caller regarding how to motivate or encourage the person in need to initiate contact with the Ohio EAP. Ohio EAP consultants are prohibited from initiating contact with an employee who has not personally requested services. However, with the consent/authorization of the employee, the supervisor, manager or union representative may call the Ohio EAP and provide background information.
Ohio EAP Intake and Consultation Process
When a person contacts the Ohio EAP, the EAP consultant will perform the following intake functions:
- Make every effort to understand the full scope of the problem identified and any other contributing factors that may be helpful.
- Determine the impact or severity of the issue involving the person's life as well as their job performance.
- Ask questions to determine if the person is in immediate crisis (life threatening) and if the person’s job is at risk of termination.
- Provide support, understanding and encouragement to individuals calling.
Keep in mind, the caller is not required to continue with any recommendation offered by an EAP consultant.
Statement of Service and Confidentiality
The Ohio EAP provides confidential, professional assistance to assist employees and their immediate family members resolve problems that affect their personal lives or performance on the job.
To ensure compliance with applicable state and federal laws and regulations, the Ohio EAP is governed by the Ohio Revised Code (ORC 124.88) with regards to client services and confidentiality; also, the Federal Regulation (42 CFR Part 2) which protects client information in regards to substance use related issues.
Also, it is essential that the confidentiality of those using the Ohio EAP be safeguarded at all times. Therefore, all information regarding an employee's participation in the program shall be treated in strict confidence.
Forms and information pertaining to the Ohio EAP's services and confidentiality:
To assist employees and their families in resolving personal and work-related problems by providing quality services, support and solutions that enhance the emotional, behavioral health and overall productivity of employees in a confidential and professional manner.
To provide the highest quality of service that supports the health and well-being of employees and their families.
Our values define who we are. They are the cornerstone of what we believe, and how we work with others. We believe we are successful when we are helping and supporting others to live well and serve well through the following values.
Authenticity: Being genuine in who we are.
Confidentiality: Demonstrating ethical principle of privacy by protecting the disclosure of personal information.
Customer Focus: Understanding, anticipating and servicing clients.
Integrity: Ensuring our work and actions align (walking the talk).
Teamwork: Working collaboratively to achieve certain goals.
Goal #1: Promote statewide awareness of the Ohio EAP and Behavioral Health programs via effective communication strategies.
Goal #2: Enhance operations and delivery of integrated services through innovative strategies and process improvement.
Goal #3: Improve quality of operations and services offered.
Goal #4: Continue providing, refining and expanding current Ohio EAP training and education program.