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Customer Service

OIT Alerts and Announcements can now be found on the IT Enterprise Services portal at:

Customer Service Center
(614) 644-6860 or (877) 644-6860

Please continue to contact the Customer Service Center (CSC) via email ( or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 

Please contact us with comments or questions about your customer service experience. 

Beverlyn Johns
Acting Deputy Chief Operating Officer
Roderick Daniels
CSC Operations/IT Manager
Linda Brown
CSC Operations/Supervisor
Danny Lantz
CSC Operations/Supervisor
Carla A. Miller
CSC Operations/Supervisor
Tina Miller
CSC Operations/Supervisor