Questions about COVID-19?
Visit coronavirus.ohio.gov or call 1-833-4-ASK-ODH for answers.

 

Customer Service

OIT Alerts and Announcements can now be found on the IT Enterprise Services portal at:  http://itenterprise.ohio.gov/

Customer Service Center
CSC@ohio.gov
(614) 644-6860 or (877) 644-6860

Please continue to contact the Customer Service Center (CSC) via email (csc@ohio.gov) or at 614.644.6860 for your support needs.  For those of you who prefer self-service you may submit and review your incidents and service requests starting today through the ServiceNow Customer Portal at customer-service.ohio.gov.  Once you reach the ServiceNow Customer Service Portal, please sign on using your State of Ohio UserID and Password.  Select either “Something is Broken” for new service requests/incidents or “Incident Status” to view the current status of submitted incidents. 

Please contact us with comments or questions about your customer service experience. 

Brian Hernandez
Deputy Chief Operating Officer
1.614.914.2415
brian.hernandez@das.ohio.gov
Roderick Daniels
CSC Operations/IT Manager
1.614.644.3811
roderick.daniels@das.ohio.gov
Linda Brown
CSC Operations/Supervisor
1.614.387.1602
linda.brown@das.ohio.gov
Danny Lantz
CSC Operations/Supervisor
1.614.644.3919
daniel.lantz@das.ohio.gov
Carla A. Miller
CSC Operations/Supervisor
1.614.387.0671
carla.a.miller@das.ohio.gov