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About Learning and Talent Development

As part of the Office of Talent Management, the Learning and Talent Development team consults and collaborates with agency partners to enhance and support the development of the State’s workforce. Learning and development opportunities are available to management, exempt professionals, and bargaining unit employees via instructor-led, workshops as well as online tools and resources.Learning and Talent Development highly values learning, and the courses are designed to enhance a variety of employee skills, at all levels of experience, to meet various learning styles. As always, there is no cost for State employees to participate in the learning and development opportunities. You are encouraged to consult with your supervisor to determine the most suitable courses for your professional development.

Program Administrator:
Debora Branham
Learning and Talent Development Administrator
614-914-4244

Statewide Training

Inclusive Listening - Pushing Through Our Biases

Sexual Harassment Awareness Training

Learning and Talent Development Functional Structure (Contacts)

Learning and Talent Development Functional Structure

Training and Development Glossary

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Term	Definition	Source
Accessibility	A characteristic of technology that enables people with disabilities to use it. For example, accessible websites can be navigated by people with visual, hearing, motor, or cognitive impairments.	ATD Glossary
E-learning	Electronic learning. Term covering a wide set of applications and processes, such as web-based learning, computer-based learning, virtual classrooms, and digital collaboration.	ATD Glossary
HTML	Hypertext Markup Language. The programming language used to create documents for display on the World Wide Web.	ATD Glossary
Learning Management System (LMS)	Software that automates the administration of training. The LMS registers users, tracks courses in a catalog, records data from learners; and provides reports to management. An LMS is typically designed to handle courses by multiple publishers and providers.	ATD Glossary
SCORM	Sharable Content Object Reference Model. A set of specifications that, when applied to course content, produces small, reusable learning objects. It is a result of the Department of Defense's Advance Distributed Learning (ADL) initiative. SCORM-compliant courseware elements can be merged with other compliant elements to produce a highly modular repository of training materials.	ATD Glossary

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Agency Training Request Form

In line with Governor Mike DeWine’s recent Executive Order regarding public health and safety, all instructor-led classes provided by Learning and Talent Development are canceled until further notice. Please contact us at 614-387-6183 or das.hrd.training.staff@das.ohio.gov with questions.

We appreciate you visiting our website for assistance with your training needs. Please make sure you have met all four of the following requirements before proceeding with your Agency Training Request:

Minimum of 15 participants
Participants must be State of Ohio employees (i.e. paid by the warrant of the Office of Budget and Management)
Request must be submitted at least 30 days prior to proposed training date
Approved by Agency HR Administrator

**All exceptions must be approved by Learning and Talent Development (LTD).**

If you have met all four of the above requirements, click on the desired Course Name from the following list of available courses. You will be presented with the Agency On-Site Training Request form to begin the process. You will then be contacted by a Learning Talent Development (LTD) team member to further discuss your request.

Note: Each course requires a separate Agency On-Site Training Request Form.

Google Chrome users: you must right click the link, select “Save link as…”, and save the PDF form to your computer (Documents, Desktop, etc.). Next, open the file from your desktop location and complete the form. When finished, click “Submit Form”, select “Microsoft Outlook”, and “Send” the email. We apologize for any inconvenience.

A Look into Emotional Intelligence (LTD) - Do you ever feel that displaying emotion is a “bad” thing? This course will provide an overview on Emotional Intelligence to help you discover how to express your emotions in a way that enables you to build strong relationships with your peers, coworkers, supervisor and people in your personal life.

Absence Management (OCB) - This is an overview of state leave benefits, the Family Medical Leave Act, and strategies for absence management.

Actively Engaged in My Performance (LTD) - Are you actively engaged in your performance? Do you want to be more engaged in your performance development? This course will help you to become more collaborative with your supervisor to plan and set goals and expectations to ensure successful performance throughout the year.

Administrative Investigations (OCB) - You will learn how to conduct an administrative investigation, interview witnesses, the subject, and prepare the report.

Arbitration Advocacy and Brief Writing (OCB) (5-days) - You will be provided a comprehensive overview of the labor arbitration and brief writing process.

Assertiveness in the Workplace (LTD) - Being assertive is a core communication skill. It’s not just what you say that’s important, but how you say it. Communication that is direct and respectful gives you the best chance of successfully delivering your message effectively. This course will examine how to communicate more assertively including making requests, giving bad news, and saying no.

Class Change & Non-Selection (OCB) - This course provides an overview of the cause and possible remedies for workplace disagreements involving job duties or work assignments, as well as an overview of the different types of class changes and how they occur.

Creating Harmony Between Generations at Work (Optum) - Today’s workplace dynamics are rapidly changing. It’s possible for one workplace to have four different generations on the same team sharing the same space. Because different generations bring their own values, rules and styles, that can sometimes lead to conflict or unproductive competition. This program can help participants understand generational differences and get tips for creating a harmonious work environment. Optum Global Training Catalog

Customer Service in a Compliance Environment (LTD) - The definition of customer service is not the same for every department or agency. In various State of Ohio environments, some positions must navigate enforcing the law with people who potentially shout, make threats, cry, or become angry with us for the information we deliver. If you have reached the end of your rope trying to come up with new ways to satisfy customers and cope with these tough situations, attend this course to obtain practical tools to provide great customer service in a compliance environment.

Customer Service: Taking C.A.R.E. of Ohio (LTD) - This course has been redesigned to assist state of Ohio employees in developing a deeper understanding of customer service excellence. You will gain knowledge on how to improve your effectiveness when delivering service to customers. Also, you will explore various tools and techniques to become more efficient in your daily interactions with customers.

Diversity & Inclusion Institute (EOD) - The Diversity and Inclusion Institute is open to all State employees, and offers a variety of topics related to EEO, HR, and Diversity and Inclusion. SHRM and CLE credits may be offered for select classes.

Drug-Free Workplace (OCB) - Overview of Federal and State drug and alcohol policies and procedures. The Ohio Employee Assistance Program (OEAP) program also is covered.

Getting on the Same Page: Supervisor/Union Training (OEAP) - This contractually-mandated course (Article 20.03 SEIU 1199 and Article 9 OCSEA) will teach supervisors and union representatives how to refer employees to the Ohio Employee Assistance Program (OEAP) and includes information about the importance of early intervention. The OEAP Participation Agreement and other services are discussed in this training.

Holding Difficult and Effective Conversations (LTD) - Communication skills are some of the most important skills you can develop. It is not just what you say, but how you say it that can make a difference. Difficult conversations become easier when you use effective techniques. It takes practice to make sure you are communicating the proper information and in a way that is fully understood. It is important that you say what you mean and mean what you say. You will have an opportunity to practice holding effective conversations.

How to Create Passion and Motivation in the Workplace (Optum) - A thought-provoking program designed to encourage participants to energize themselves, content covers creating a productive work environment and self-motivation. The value of goal-setting and achievement also is discussed. Optum Global Training Catalog

How to Understand Nonverbal Communication (Optum) - We use facial expressions, gestures, eye contact, posture, proximity, paralanguage, and touch to interpret the messages received from others, whether we use words or not. This session will explore the power of nonverbal communication, examining the congruency factor, opportunities to make interpretations, and also discussing caveats when interpreting nonverbal communication. Optum Global Training Catalog

Instructional Skills Training for New Trainers (LTD) - The intent of this course is to provide new State of Ohio trainers and subject matter experts with foundational knowledge and skills in the area of training that can be demonstrated in any training environment on the job. This course is a product of the Talent Development Community.

Is Supervising for Me? (LTD) - Have you thought about taking a position as a supervisor? Are you curious to see whether supervising would be suitable for you? When employees understand the skill that it takes to be a great supervisor, they can prepare themselves for this important role. This interactive course will help you to discover if supervising is a good career fit for you.

Labor Management Committees (OCB) - This course provides an overview of labor/management committees and how they promote a climate of constructive employee/employer relations.

LEAN Ohio - Kaizen Event - At the LeanOhio Program Office, we help agencies get significant results by putting Kaizen and other Lean tools to work. We'll be happy to team up with you and your agency -- whether you're seeking a quick introductory overview to Lean and Kaizen, or a full-scale Kaizen event to overhaul a core process, or something in between. About Lean Ohio.

Managing Your Time (LTD) - The time management course provides an opportunity to assess your current use of time and identify areas for improvement. You will become more aware of your time management behaviors and develop skills to enhance time management.

Mindfulness (Optum) - Mindfulness is one of the most researched and clinically evidenced tools for building a happier and healthier life. Through mindfulness we can learn how to live a more balanced life; one that is in tune with our deepest values and results in a sense of peace. This session is a short introduction to a practice that can be woven into everyday life and demonstrates how mindfulness comes from learning to live with a greater intensity, richness and fulfilment. Optum Global Training Catalog

Non-Traditional Arbitration & WOC - Includes the contractual background and requirements of non-traditional arbitration (NTA).

Position Description Writing (OTM) - This course offers an overview of best practices when developing position descriptions. Join us as we discuss how to structure job duties, task statements, related laws, minimum qualifications and more.

Pre-Disciplinary Meeting Officer (OCB) - This session covers the legal background, contractual requirements, and process of pre-disciplinary meetings.

Promoting Humor at Work (LTD) - It is important that you learn to balance life’s stressors. This course looks at promoting humor in the workplace and how it contributes to creativity, problem solving, healthy relationships, and communications.

Reduction in Workforce (OCB) - This course covers the statutory and contractual requirements for layoffs and other reductions in the workforce.

Resolving Conflict in the Workplace (LTD) - Conflict is a normal part of life that most of us try to avoid. But resolving conflict (or attempting to) can produce positive outcomes, especially when done strategically. This session provides techniques and strategies focused on compromise, listening, accepting responsibility and knowing your conflict management style.

Settlement Writing & Mediation (OCB) - Stress can trigger anxiety and depression, or it can motivate and inspire. This course examines the positives and negatives of stress, along with suggestions for controlling worry, frustration, inaction, compulsiveness, irrational thinking and failure.

Sexual Harassment Training for Management (EOD) - This course is important to ensure the State of Ohio remains a diverse, inclusive, and equal opportunity employer that promotes safe and discrimination-free work environments.

Stress: Putting it to Rest (OEAP) - Stress can trigger anxiety and depression, or it can motivate and inspire. This course examines the positives and negatives of stress, along with suggestions for controlling worry, frustration, inaction, compulsiveness, irrational thinking and failure.

Substance Abuse 101 (OEAP) - This course is a basic overview of the common drugs of abuse, the continuum of substance use-addiction. It will also look at how substance abuse impacts the workplace and what interventions are available.

Caregiver Resources

Caregiver Resources - Manager Train the Trainer

The below materials are for use in conjunction with the Caregiver Resources on-line Managers Supporting Caregivers in the Workplace Train the Trainer session

Caregiver Resources PowerPoint Presentation

Caregiver Resources Facilitator's Guide

Caregiver Resources Learners Guide

PowerPoint Notes Pages

Caregiver Resources Brochure

New Employee Orientation

Evaluation Email Template

Caregiver Resources FAQs

Key Facilitator Discussion Points

Training completion instructions