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Complaint Mediation

Steps to submit EDGE Mediation or Complaint

An EDGE-certified business may file a complaint or request for mediation through the Ohio Business Gateway

Steps to Certification

  • Visit Ohio Business Gateway
  • Log in using username and password (OH|ID)
  • Ensure "Equal Opportunity Division" is among available service areas
  • Select "EDGE Mediation" and complete the form
  • Click "Accept" button on the Summary page to see a confirmation page (and print completed form)
  • Submit supporting documentation as required to das-eod.bccu@das.ohio.gov.

Process for Mediating EDGE Complaints

  1. When a complaint is received, EOD will either start an investigation or notify the contracting agency of the complaint and request that the agency investigate the complaint.
  2. The contracting agency will issue a report detailing its findings and remedial action taken by the agency if appropriate. The report will also include relevant documents.
  3. The agency shall forward the report to EOD within four weeks of being notified of the complaint. If the contracting agency is unable to complete its investigation within four weeks, it may contact EOD to request an extension.
  4. EOD will review the report and determine either: The investigation report and remedial action is sufficient to resolve the complaint. Further investigation by EOD is necessary.
  5. As part of this review, EOD may share the report and remedial action with the complainant and any interested parties.
  6. If further investigation is required, EOD will contact the agency to request the information deemed necessary to complete the investigation. This can include, but is not limited to, the following documents:
  • Contract
  • Declaration of subcontractors
  • Declaration of payments
  • Verification of subcontractors used
  • Verification of payments
  • Copies of payment checks
  1. Upon review of the documents, EOD will issue a Final Complaint Report detailing its findings and recommendations to the complainant, agency director, State EEO Coordinator and any other parties determine necessary.

Ohio Business Gateway Tutorial

Wondering how to locate the Mediation Complaint Form on the Ohio Business Gateway? Click here for a PowerPoint tutorial developed to help you log in and add service areas (and forms) to your profile.


Statutory and Regulatory Authority

The enabling statutes for the EDGE program are R.C. 123.152. The regulations that govern the program are found in Ohio Adm. Code Chapter 123:2-16.