Ohio Department of Job and Family Services (JFS)
State Office Tower
30 E. Broad St., 32nd Floor
Columbus, Ohio 43215
www.jfs.ohio.gov/

This page last updated 06/16/2009
GENERAL INFORMATION
Child Support Customer Inquiry Call Center......................................800-686-1556 Child Support Payment Status Automated Information..............................800-860-2555 Child Support Payment Status Automated Information TDD:.........................866-500-3784 Medicaid Consumers Hotline......................................................800-324-8680 Medicaid Consumers Hotline TTY/TDD..............................................800-292-3572 Medicaid/Provider Assistance/Enrollment.........................................614-728-3288 Putative Father Registry Hotline................................................888-313-3100 Unemployment Benefits - Apply over the phone....................................877-644-6562 ADMINISTRATION DIRECTOR'S OFFICE General.........................................................................614-466-6282 Fax.............................................................................614-466-2815 DIRECTOR, Douglas Lumpkin.......................................................614-466-6283 Executive Assistant, Karen Gannon...............................................614-466-6283 Chief of Staff, Anthony Trotman.................................................614-466-6283 Executive Assistant, Jody Nichols...............................................614-466-6283 Assistant Director, Sherry Keys-Hebron..........................................614-466-6283 Executive Assistant, Joyce Richardson...........................................614-466-6283 Executive Secretary, Julie Znamenacek...........................................614-466-6283 BUREAUS AND OFFICES OFFICE OF CHIEF INSPECTOR Main Phone Line.................................................................614-466-3015 Fax.............................................................................614-466-0207 Deputy Director, Robert Ferguson................................................614-466-3015 Administrative Assistant, Megan McClaskie.......................................614-995-7461 Audits/IACP Section Supervisor, Vacant..........................................614-466-3015 Investigation Section Supervisor, Jennifer Demory...............................614-752-9570 Security Section Supervisor, Steve Jones........................................614-466-9272 OFFICE OF CHILDREN AND FAMILIES General Information.............................................................614-466-1213 Fax.............................................................................614-466-4359 Acting Deputy Director, Thomas Roelant..........................................614-752-0614 Assistant Deputy Director, Jessie Tower.........................................614-752-0611 Acting Assistant Deputy Director, Rose Handon...................................614-752-0655 Bureau of Administration and Fiscal Accountability Bureau Chief, Candace Valach....................................................614-752-0617 Bureau of Automated Systems Bureau Chief, Nancy DeRoberts...................................................614-466-7233 Bureau of Child Care and Development Bureau Chief, Theresa Hare......................................................614-752-0580 Bureau of Child Welfare Monitoring Bureau Chief, Joan Van Hull.....................................................614-752-0657 Bureau of Family Services Bureau Chief, Rose Handon.......................................................614-752-0655 Ohio Children's Trust Fund Executive Director, Candace Valach..............................................614-752-0617 Fax.............................................................................614-466-4359 E-mail................................................................octf@odjfs.state.oh.us OFFICE OF CHILD SUPPORT MAIN PHONE......................................................................614-752-6561 Deputy Director, Doug Thompson..................................................614-995-7702 Assistant Deputy Director, Automated Systems, Jeffrey Aldridge..................614-728-5193 Assistant Deputy Director, Programs, Barbara Stafford...........................614-644-5376 Bureau Chief, Program Services, David Fleischman................................614-752-2644 Bureau Chief, Support Disbursement Bureau, Al Marcinonis........................740-797-7913 Bureau Chief, Support Enforcement Tracking System(SETS), Patrick Stricker.......614-752-2638 OFFICE OF COMMUNICATIONS Fax.............................................................................614-466-0292 Deputy Director, Alison Battaglia...............................................614-466-6650 Executive Secretary, Khrista King...............................................614-466-6650 OFFICE OF CONTRACT ADMINISTRATION General.........................................................................614-728-5693 Fax.............................................................................614-995-4876 Deputy Director, Christopher Carlson............................................614-728-5693 Bureau Chief, Jeanette Birkhoff.................................................614-466-2455 Administrative Assistant, Rocco Rossano.........................................614-728-6116 Executive Secretary, Ella Hargro................................................614-728-5693 OFFICE OF EMPLOYEE AND BUSINESS SERVICES Deputy Director, Brenda Gerhardstein............................................614-466-4503 Administrative Assistant, Sherri Trott Huntley..................................614-466-4503 Assistant Deputy Director, Facility Services, Ronn Kolbash......................614-466-4503 Assistant Deputy Director, Human Resources, Vacant..............................614-466-2455 Bureau Chief, Human Resources, Sue Kirby........................................614-466-2455 Acting Bureau Chief, Labor Relations, Pam Anderson..............................614-466-6514 Bureau Chief, Professional Development and Quality Services, Andrea Calloway....614-752-9927 OFFICE OF FAMILY STABILITY General Information.............................................................614-466-4815 Fax.............................................................................614-466-1767 Deputy Director, Paul Fruanholtz................................................614-466-4815 Administrative Assistant, Kim Burton-Smiles.....................................614-644-1156 Assistant Deputy Director, Trudie Bormann (interim).............................614-466-4815 Bureau Chief, County Oversight and Support, Trudie Bormann......................614-466-4815 Bureau Chief, Operations, Michael McCreight.....................................614-466-4815 Bureau Chief, Program Integration & Coordination, Lemuel Harrison...............614-466-4815 Bureau Chief, Program Policy, Beth Kowalczyk....................................614-466-4815 OFFICE OF FISCAL SERVICES Deputy Directory Office-Main Line...............................................614-466-2924 Fax.............................................................................614-995-5004
Deputy Director, Michael Colbert................................................614-466-9195 Assistant Deputy Director, Edna Frezgi..........................................614-728-1223 Administrative Assistant, Roxanne Ward..........................................614-728-8490 Executive Secretary, Teri Moore.................................................614-466-1367 Bureau of Accounting............................................................614-466-4303 Fax.............................................................................614-466-1376 Bureau Chief, Robin Harris......................................................614-466-9596 Accounting Information, Yvonne Gore.............................................614-644-8664 Accounts Payable, Jeff Seever...................................................614-387-1032 Accounts Receivable, Renee Gossett..............................................614-466-2876 Bureau of Budget Management and Analysis........................................614-466-8740 Fax.............................................................................614-995-5004 Bureau Chief, Janet Histed......................................................614-466-9200 Family Support, Craig Figi......................................................614-995-1682 Admn/Children's/MIS, Shannon Arnett.............................................614-466-1036 Budget Workforce Programs, Bob Pourmoghadam.....................................614-466-1038 County Finance and Technical Assistance.........................................614-466-5854 Fax.............................................................................614-728-3330 Bureau Chief, Tammy Brown.......................................................614-644-0573 Policy/Compliance, Donna Tucker.................................................614-466-6067 Bureau of Cost and Cash Management..............................................614-387-0315 Bureau Chief, Stephen Boudinot..................................................614-466-1162 Cost Management Section, Penni Jones............................................614-466-1641 Cost Management Section, Will Fitten............................................614-387-6251 Cost Allocation, Nashon Clark...................................................614-728-2898 Cash Management, Ruth Iacobucci.................................................614-466-4928 FEDERAL REPORTING: MED/ TITLE XX/ HHS, Mary Fernald................................................614-466-1646 TANF/ TITLE IV/ DOL, Matt Smiley................................................614-387-0003 Fax.............................................................................614-466-3863 OFFICE OF LEGAL SERVICES General.........................................................................614-466-4605 TTY/TDD.........................................................................614-728-2985 Fax.............................................................................614-752-8298 Deputy Director, Legal Council, Lewis George....................................614-466-4605 Executive Secretary, Linda Carr.................................................614-466-4605 Bureau Chief, State Hearings, Donna Vargo.......................................614-466-2724 Fax.............................................................................614-728-9574 OFFICE OF LEGISLATION General.........................................................................614-466-9280 Fax.............................................................................614-728-0799 Deputy Director, Geoffrey Collver...............................................614-995-7139 Assistant Deputy Director, Rules Administrator, Joel Potts......................614-995-7139 Administrative Assistant, Tony Coder............................................614-995-7139 Legislative Liaison, Children and Families/ Controlling Board, Lakeisha Hilton..............................................614-644-4863 Legislative Liaison, Medicaid, Elise Geig.......................................614-466-0099 Legislative Liaison, Workforce Development & Employment Services, Employee & Business Services, Sara Hall Phillips...........614-644-0801 Rules Administrator, Trudy Rammon...............................................614-466-4902 OFFICE OF LOCAL OPERATIONS General Information.............................................................800-990-0042 Fax.............................................................................614-387-3634 Deputy Director, Julie A. Smith, Esq............................................614-644-9001 Administrative Assistant, Sally Dennis..........................................614-466-5492 Assistant Deputy Director, Marge Fields.........................................614-387-3657 Assistant Deputy Director, Shancie Jenkins......................................614-387-3653 Assistant Deputy Director, Linda Warrington.....................................614-387-3655 Program Administrator, Bill Lind................................................614-644-6098 Executive Secretary, Heather Ambos..............................................614-387-3632 Executive Secretary, Dawn Stanley...............................................614-387-3576 DISTRICT COORDINATORS Delivery Area 1, Mollie de Rojas................................................419-528-4055 Delivery Area 2, George Bentfeld................................................330-884-7260 Delivery Area 3, Larry Hampton..................................................614-387-3665 Delivery Area 4, Terry Janke....................................................937-295-6373 Call Centers, Anita Skinner.....................................................614-387-3664 East Processing Centers, Sherri Wells(Interim D.C.).............................800-990-0042 West Processing Centers, Jerry Raffenaud........................................614-387-3670 PROCESSING CENTERS Bowling Green, Wood County......................................................800-589-2799 Bridgeport, Belmont County......................................................866-249-0028 Canton, Stark County............................................................866-768-0022 Chillicothe, Ross County........................................................866-244-0399 Ft. Loramie, Shelby County......................................................866-541-0187 Ironton, Lawrence County........................................................888-582-0170 Jackson, Jackson County.........................................................866-731-0014 Lima, Allen County..............................................................866-272-0118 Mansfield, Richland County......................................................866-849-0029 Painesville, Lake County........................................................866-546-0012 Reno, Washington County.........................................................866-867-0044 Richmond Heights, Cuyahoga County...............................................866-576-0006 Sherwood, Defiance County.......................................................888-582-0145 Tiffin, Seneca County...........................................................866-472-0003 Youngstown, Mahoning County.....................................................866-221-0558 Zanesville, Muskingum County....................................................866-217-0008 CALL CENTERS AKRON, Summit County............................................................877-644-6562 CINCINNATI, Hamilton County.....................................................877-644-6562 COLUMBUS, Franklin County.......................................................877-644-6562 DAYTON, Montgomery County.......................................................877-644-6562 LORAIN, Lorain County...........................................................877-644-6562 TOLEDO, Lucas County............................................................877-644-6562 OFFICE OF MANAGEMENT INFORMATION SERVICES Acting Deputy Director, John Wanchick...........................................614-466-2303 Assistant Deputy Director, John Wanchick........................................614-466-2303 Bureau Chief, Employment Services Support, Arun Balakrishnan....................614-387-8780 Bureau Chief, Information Systems Support, Bud Hunt.............................614-466-5652 Bureau Chief, Operations Systems Support, Patrick Hogan.........................614-387-8633 Bureau Chief, Services to Families Support, Michelle Burk.......................614-466-2303 OFFICE OF OHIO HEALTH PLANS Medicaid Consumer Hotline.......................................................800-324-8680 Medicaid Consumer Hotline TTY/TDD...............................................800-292-3572 Medicaid Provider Assistance/Enrollment.........................................800-686-1516 Provider Training...............................................................614-752-9551 Tort Recovery (Toll Free).......................................................888-245-9019 Fax.............................................................................614-752-3986 Deputy Director, Cristal A. Thomas..............................................614-644-0140 Acting Assistant Deputy Director, Sandra Solano McGuire.........................614-644-0140 Assistant Deputy Director, Cynthia Callender....................................614-644-0140 Assistant Deputy Director, Patricia Martin......................................614-644-0140 Assistant Deputy Director, Erika Robbins........................................614-644-0140 Acting Bureau Chief, Community Access, Debbie Moscardino........................614-644-7130 Acting Assistant Bureau Chief, Chuck Drake......................................614-644-7130 Fax.............................................................................614-644-9358 Bureau Chief, Consumer & Program Support, Brenda Lucas..........................614-728-8476 Assistant Bureau Chief, Lisa Coss...............................................614-728-8476 Fax.............................................................................614-728-9201 Bureau Chief, Health Plan Policy, Robyn Colby...................................614-466-6420 Assistant Bureau Chief, Linda Ferrell...........................................614-466-6420 Fax.............................................................................614-466-2908 Bureau Chief, Home and Community Services, Sara Abbott..........................614-466-6742 Assistant Bureau Chief, Roger Fouts.............................................614-466-6742 Fax.............................................................................614-466-6945 Bureau Chief, Long Term Care Facilities, Harry Saxe.............................614-466-9088 Assistant Bureau Chief, Julie Evers.............................................614-466-9088 Fax.............................................................................614-466-5844 Bureau Chief, Managed Health Care, Jon Barley...................................614-466-4693 Assistant Bureau Chief, Eric Jones..............................................614-466-4693 Fax.............................................................................614-728-4516 Bureau Chief, Plan Operations, Sheila Fujii.....................................614-466-2365 Assistant Bureau Chief, Peggy Smith.............................................614-466-2365 Assistant Bureau Chief, Cynthia Afkhami.........................................614-466-2365 Fax.............................................................................614-644-4368 Bureau Chief, Provider Clinical Management, Cynthia Afkhami.....................614-387-3366 Assistant Bureau Chief, Lisa Meinhart...........................................614-387-3366 Fax.............................................................................614-752-7701 OFFICE OF RESEARCH, ASSESSMENT, AND ACCOUNTABILITY Fax.............................................................................614-644-2205 Deputy Director, Kevin Giangola.................................................614-644-6739 Assistant Deputy Director, Lou Tomlin-King......................................614-466-7928 Administrative Assistant, Sharon Fletcher.......................................614-466-7631 Bureau of Audits Fax.............................................................................614-644-2217 Bureau Chief, William Severns...................................................614-644-2219 Assistant Bureau Chief, Christopher Carson......................................614-466-7960 Executive Secretary, Nancy Deuschle.............................................614-466-7105 Audit Analysis and Evaluation, Bruce Chapman....................................614-466-7981 Audit Quality and Technical Support, John Maynard...............................614-466-7933 County/Workforce Investment Act Audits..........................................614-466-7105 External Audits/A-133/State Agency Audits, Al Dickerson.........................614-466-7950 Medicaid/Long Term Care Audits, Dan Wilkins.....................................614-466-7932 Surveillance and Utilization Review, Rachel Jackson.............................614-752-6679 Bureau of Program Integrity Fax.............................................................................614-728-7740 Bureau Chief, Michelle Horn.....................................................614-466-7737 Administrative Assistant, Brenda Brubaker.......................................614-728-0287 Program Monitoring Section I: (OWF, WIA, IV-E, Medicaid, Fraud Control), Diana Skinner...................................................................614-466-8009 Program Monitoring Section II: (Food Stamps, Quality Initiatives), Michael Caygill.................................................................614-387-0464 Bureau of Research and Evaluation Fax.............................................................................614-995-0697 Bureau Chief, Frank Cirivello...................................................614-728-5692 Executive Secretary, Sara Barnes................................................614-728-4742 Accountability Measurement Section..............................................614-995-9050 Human Services Reports, Laurie McCool...........................................614-466-7882 Performance Center, Raivo Murnieks..............................................614-752-6688 OFFICE OF UNEMPLOYMENT COMPENSATION Unemployment Benefits Information -Apply for Benefits by Phone....................................................877-644-6562 -Child Support (withheld from benefit check)....................................614-466-8006 -1099 Forms (federal form for reporting taxes)..................................614-466-9334 -Replacement Benefit Checks/Direct Deposit/Debit Card...........................614-995-5691 Deputy Director, Judith Cicatiello, Esq.........................................614-995-7066 Administrative Assistant, Joyce Skidmore........................................614-995-7066 Administrative Assistant, Judi Baumgardt........................................614-995-7066 Fax.............................................................................614-466-6873 Assistant Deputy Director for Benefits & Technology, Linda Ross-Sides...........614-995-7066 Administrative Assistant, Sally Schiraldi.......................................614-995-7066 Assistant Deputy Director of Program Services, Bob Welsh, Esq...................614-995-7066 Administrative Assistant, Cindy Gilmore.........................................614-995-7066 Assistant Deputy Director for Tax & Integrity, Jeff Long........................614-995-7066 Administrative Assistant, Laura Robinson........................................614-995-7066 Bureau of Policy & Payments, Bureau Chief, John Anderson........................614-466-0763 -Special Claims (out-of-state claims)...........................................866-458-0007 -Technical Support Section......................................................866-733-0025 -Trade Section..................................................................866-288-0989 Bureau of Review & System Support, Bureau Chief, Russell Briggs.................614-466-5331 -Redetermination & Appeals......................................................877-574-0015 Bureau of Program Services, Bureau Chief, Vacant -Collections-Bankruptcy.........................................................614-466-2319 -Collections-Benefit Overpayment................................................614-466-2319 -Collections-Unpaid Taxes.......................................................614-466-2319 -Employer Tax Hearing Officer...................................................614-752-8419 -Labor Disputes & Seasonal Employers............................................614-752-8419 -Lien Payoff....................................................................614-387-7866 Bureau of Integrity Assurance, Bureau Chief, Fred Booker........................614-466-6209 -Benefit Payment Control (Fraud/Investigations).................................614-466-2148 -Compliance (employer audits)...................................................614-466-2319 Bureau of Tax Operations, Bureau Chief, Bradley Mayo...........................614-644-3638 -Contribution-Accounting........................................................614-466-2319 -Employer Quarterly Tax Reports.................................................614-466-2319 -New Employer Sign Up...........................................................614-466-2319 -Employer Questions.............................................................614-466-2319 OFFICE OF WORKFORCE DEVELOPMENT Deputy Director, Susan Crotty...................................................614-466-7609 Assistant Deputy Director, Kevin Giangola.......................................614-644-5739 Executive Secretary, Yolanda Phillips...........................................614-466-9623 Bureau Chief, Bureau Employer Services, John B. Weber...........................614-466-9494 Bureau Chief, Bureau of Local Area Support and Oversight, Thomas Hutter.........614-466-9466 Bureau Chief, Labor Market Information, Keith Ewald.............................614-466-9820


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