Ohio Department of Job and Family Services (JFS)
State Office Tower
30 E. Broad St., 32nd Floor
Columbus, Ohio 43215
www.jfs.ohio.gov/

GENERAL INFORMATION

Child Support Customer Inquiry Call Center......................................800-686-1556

Child Support Payment Status Automated Information..............................800-860-2555

Child Support Payment Status Automated Information TDD:.........................866-500-3784


Medicaid Consumers Hotline......................................................800-324-8680

Medicaid Consumers Hotline TTY/TDD..............................................800-292-3572

Medicaid/Provider Assistance/Enrollment.........................................614-728-3288


Putative Father Registry Hotline................................................888-313-3100

Unemployment Benefits - Apply over the phone....................................877-644-6562


ADMINISTRATION

DIRECTOR'S OFFICE

General.........................................................................614-466-6282

Fax.............................................................................614-466-2815

DIRECTOR, Douglas Lumpkin.......................................................614-466-6283

Executive Assistant, Karen Gannon...............................................614-466-6283

Chief of Staff, Anthony Trotman.................................................614-466-6283
Executive Assistant, Jody Nichols...............................................614-466-6283

Assistant Director, Sherry Keys-Hebron..........................................614-466-6283
Executive Assistant, Joyce Richardson...........................................614-466-6283
  
Executive Secretary, Julie Znamenacek...........................................614-466-6283


BUREAUS AND OFFICES

OFFICE OF CHIEF INSPECTOR

Main Phone Line.................................................................614-466-3015

Fax.............................................................................614-466-0207

Deputy Director, Robert Ferguson................................................614-466-3015

Administrative Assistant, Megan McClaskie.......................................614-995-7461

Audits/IACP Section Supervisor, Vacant..........................................614-466-3015

Investigation Section Supervisor, Jennifer Demory...............................614-752-9570

Security Section Supervisor, Steve Jones........................................614-466-9272


OFFICE OF CHILDREN AND FAMILIES

General Information.............................................................614-466-1213

Fax.............................................................................614-466-4359


Acting Deputy Director, Thomas Roelant..........................................614-752-0614

Assistant Deputy Director, Jessie Tower.........................................614-752-0611

Acting Assistant Deputy Director, Rose Handon...................................614-752-0655


Bureau of Administration and Fiscal Accountability

Bureau Chief, Candace Valach....................................................614-752-0617


Bureau of Automated Systems

Bureau Chief, Nancy DeRoberts...................................................614-466-7233


Bureau of Child Care and Development

Bureau Chief, Theresa Hare......................................................614-752-0580


Bureau of Child Welfare Monitoring

Bureau Chief, Joan Van Hull.....................................................614-752-0657


Bureau of Family Services

Bureau Chief, Rose Handon.......................................................614-752-0655


Ohio Children's Trust Fund

Executive Director, Candace Valach..............................................614-752-0617

Fax.............................................................................614-466-4359

E-mail................................................................octf@odjfs.state.oh.us


OFFICE OF CHILD SUPPORT

MAIN PHONE......................................................................614-752-6561

Deputy Director, Doug Thompson..................................................614-995-7702


Assistant Deputy Director, Automated Systems, Jeffrey Aldridge..................614-728-5193

Assistant Deputy Director, Programs, Barbara Stafford...........................614-644-5376


Bureau Chief, Program Services, David Fleischman................................614-752-2644

Bureau Chief, Support Disbursement Bureau, Al Marcinonis........................740-797-7913

Bureau Chief, Support Enforcement Tracking System(SETS), Patrick Stricker.......614-752-2638 


OFFICE OF COMMUNICATIONS

Fax.............................................................................614-466-0292

Deputy Director, Alison Battaglia...............................................614-466-6650
Executive Secretary, Khrista King...............................................614-466-6650


OFFICE OF CONTRACT ADMINISTRATION 

General.........................................................................614-728-5693

Fax.............................................................................614-995-4876

Deputy Director, Christopher Carlson............................................614-728-5693

Bureau Chief, Jeanette Birkhoff.................................................614-466-2455


Administrative Assistant, Rocco Rossano.........................................614-728-6116

Executive Secretary, Ella Hargro................................................614-728-5693


OFFICE OF EMPLOYEE AND BUSINESS SERVICES

Deputy Director, Brenda Gerhardstein............................................614-466-4503

Administrative Assistant, Sherri Trott Huntley..................................614-466-4503

Assistant Deputy Director, Facility Services, Ronn Kolbash......................614-466-4503

Assistant Deputy Director, Human Resources, Vacant..............................614-466-2455


Bureau Chief, Human Resources, Sue Kirby........................................614-466-2455

Acting Bureau Chief, Labor Relations, Pam Anderson..............................614-466-6514

Bureau Chief, Professional Development and Quality Services, Andrea Calloway....614-752-9927


OFFICE OF FAMILY STABILITY

General Information.............................................................614-466-4815

Fax.............................................................................614-466-1767

Deputy Director, Paul Fruanholtz................................................614-466-4815

Administrative Assistant, Kim Burton-Smiles.....................................614-644-1156

Assistant Deputy Director, Trudie Bormann (interim).............................614-466-4815

Bureau Chief, County Oversight and Support, Trudie Bormann......................614-466-4815
Bureau Chief, Operations, Michael McCreight.....................................614-466-4815
Bureau Chief, Program Integration & Coordination, Lemuel Harrison...............614-466-4815
Bureau Chief, Program Policy, Beth Kowalczyk....................................614-466-4815


OFFICE OF FISCAL SERVICES

Deputy Directory Office-Main Line...............................................614-466-2924

Fax.............................................................................614-995-5004



Deputy Director, Michael Colbert................................................614-466-9195

Assistant Deputy Director, Edna Frezgi..........................................614-728-1223

Administrative Assistant, Roxanne Ward..........................................614-728-8490

Executive Secretary, Teri Moore.................................................614-466-1367


Bureau of Accounting............................................................614-466-4303

Fax.............................................................................614-466-1376

Bureau Chief, Robin Harris......................................................614-466-9596


Accounting Information, Yvonne Gore.............................................614-644-8664

Accounts Payable, Jeff Seever...................................................614-387-1032

Accounts Receivable, Renee Gossett..............................................614-466-2876


Bureau of Budget Management and Analysis........................................614-466-8740

Fax.............................................................................614-995-5004

Bureau Chief, Janet Histed......................................................614-466-9200


Family Support, Craig Figi......................................................614-995-1682

Admn/Children's/MIS, Shannon Arnett.............................................614-466-1036

Budget Workforce Programs, Bob Pourmoghadam.....................................614-466-1038


County Finance and Technical Assistance.........................................614-466-5854

Fax.............................................................................614-728-3330

Bureau Chief, Tammy Brown.......................................................614-644-0573

Policy/Compliance, Donna Tucker.................................................614-466-6067 


Bureau of Cost and Cash Management..............................................614-387-0315

Bureau Chief, Stephen Boudinot..................................................614-466-1162


Cost Management Section, Penni Jones............................................614-466-1641

Cost Management Section, Will Fitten............................................614-387-6251

Cost Allocation, Nashon Clark...................................................614-728-2898

Cash Management, Ruth Iacobucci.................................................614-466-4928


FEDERAL REPORTING:

MED/ TITLE XX/ HHS, Mary Fernald................................................614-466-1646

TANF/ TITLE IV/ DOL, Matt Smiley................................................614-387-0003

Fax.............................................................................614-466-3863


OFFICE OF LEGAL SERVICES

General.........................................................................614-466-4605

TTY/TDD.........................................................................614-728-2985

Fax.............................................................................614-752-8298

Deputy Director, Legal Council, Lewis George....................................614-466-4605
Executive Secretary, Linda Carr.................................................614-466-4605

Bureau Chief, State Hearings, Donna Vargo.......................................614-466-2724

Fax.............................................................................614-728-9574


OFFICE OF LEGISLATION

General.........................................................................614-466-9280

Fax.............................................................................614-728-0799

Deputy Director, Geoffrey Collver...............................................614-995-7139

Assistant Deputy Director, Rules Administrator, Joel Potts......................614-995-7139

Administrative Assistant, Tony Coder............................................614-995-7139

Legislative Liaison, Children and Families/
Controlling Board, Lakeisha Hilton..............................................614-644-4863
 
Legislative Liaison, Medicaid, Elise Geig.......................................614-466-0099

Legislative Liaison, Workforce Development & 
Employment Services, Employee & Business Services, Sara Hall Phillips...........614-644-0801

Rules Administrator, Trudy Rammon...............................................614-466-4902


OFFICE OF LOCAL OPERATIONS

General Information.............................................................800-990-0042

Fax.............................................................................614-387-3634

Deputy Director, Julie A. Smith, Esq............................................614-644-9001

Administrative Assistant, Sally Dennis..........................................614-466-5492


Assistant Deputy Director, Marge Fields.........................................614-387-3657

Assistant Deputy Director, Shancie Jenkins......................................614-387-3653

Assistant Deputy Director, Linda Warrington.....................................614-387-3655

Program Administrator, Bill Lind................................................614-644-6098


Executive Secretary, Heather Ambos..............................................614-387-3632

Executive Secretary, Dawn Stanley...............................................614-387-3576


DISTRICT COORDINATORS

Delivery Area 1, Mollie de Rojas................................................419-528-4055
Delivery Area 2, George Bentfeld................................................330-884-7260
Delivery Area 3, Larry Hampton..................................................614-387-3665
Delivery Area 4, Terry Janke....................................................937-295-6373

Call Centers, Anita Skinner.....................................................614-387-3664

East Processing Centers, Sherri Wells(Interim D.C.).............................800-990-0042

West Processing Centers, Jerry Raffenaud........................................614-387-3670


PROCESSING CENTERS

Bowling Green, Wood County......................................................800-589-2799
  
Bridgeport, Belmont County......................................................866-249-0028
  
Canton, Stark County............................................................866-768-0022
  
Chillicothe, Ross County........................................................866-244-0399 
  
Ft. Loramie, Shelby County......................................................866-541-0187
    
Ironton, Lawrence County........................................................888-582-0170
  
Jackson, Jackson County.........................................................866-731-0014
  
Lima, Allen County..............................................................866-272-0118
  
Mansfield, Richland County......................................................866-849-0029
    
Painesville, Lake County........................................................866-546-0012
  
Reno, Washington County.........................................................866-867-0044
  
Richmond Heights, Cuyahoga County...............................................866-576-0006
  
Sherwood, Defiance County.......................................................888-582-0145
  
Tiffin, Seneca County...........................................................866-472-0003
  
Youngstown, Mahoning County.....................................................866-221-0558

Zanesville, Muskingum County....................................................866-217-0008
  

CALL CENTERS

AKRON, Summit County............................................................877-644-6562
  
CINCINNATI, Hamilton County.....................................................877-644-6562
  
COLUMBUS, Franklin County.......................................................877-644-6562
  
DAYTON, Montgomery County.......................................................877-644-6562
  
LORAIN, Lorain County...........................................................877-644-6562
  
TOLEDO, Lucas County............................................................877-644-6562


OFFICE OF MANAGEMENT INFORMATION SERVICES

Acting Deputy Director, John Wanchick...........................................614-466-2303

Assistant Deputy Director, John Wanchick........................................614-466-2303

Bureau Chief, Employment Services Support, Arun Balakrishnan....................614-387-8780

Bureau Chief, Information Systems Support, Bud Hunt.............................614-466-5652

Bureau Chief, Operations Systems Support, Patrick Hogan.........................614-387-8633

Bureau Chief, Services to Families Support, Michelle Burk.......................614-466-2303


OFFICE OF OHIO HEALTH PLANS

Medicaid Consumer Hotline.......................................................800-324-8680

Medicaid Consumer Hotline TTY/TDD...............................................800-292-3572

Medicaid Provider Assistance/Enrollment.........................................800-686-1516

Provider Training...............................................................614-752-9551

Tort Recovery (Toll Free).......................................................888-245-9019

Fax.............................................................................614-752-3986


Deputy Director, Cristal A. Thomas..............................................614-644-0140

Acting Assistant Deputy Director, Sandra Solano McGuire.........................614-644-0140
Assistant Deputy Director, Cynthia Callender....................................614-644-0140
Assistant Deputy Director, Patricia Martin......................................614-644-0140
Assistant Deputy Director, Erika Robbins........................................614-644-0140


Acting Bureau Chief, Community Access, Debbie Moscardino........................614-644-7130
Acting Assistant Bureau Chief, Chuck Drake......................................614-644-7130

Fax.............................................................................614-644-9358

Bureau Chief, Consumer & Program Support, Brenda Lucas..........................614-728-8476
Assistant Bureau Chief, Lisa Coss...............................................614-728-8476

Fax.............................................................................614-728-9201

Bureau Chief, Health Plan Policy, Robyn Colby...................................614-466-6420
Assistant Bureau Chief, Linda Ferrell...........................................614-466-6420

Fax.............................................................................614-466-2908

Bureau Chief, Home and Community Services, Sara Abbott..........................614-466-6742
Assistant Bureau Chief, Roger Fouts.............................................614-466-6742

Fax.............................................................................614-466-6945

Bureau Chief, Long Term Care Facilities, Harry Saxe.............................614-466-9088
Assistant Bureau Chief, Julie Evers.............................................614-466-9088

Fax.............................................................................614-466-5844

Bureau Chief, Managed Health Care, Jon Barley...................................614-466-4693
Assistant Bureau Chief, Eric Jones..............................................614-466-4693

Fax.............................................................................614-728-4516

Bureau Chief, Plan Operations, Sheila Fujii.....................................614-466-2365

Assistant Bureau Chief, Peggy Smith.............................................614-466-2365
Assistant Bureau Chief, Cynthia Afkhami.........................................614-466-2365

Fax.............................................................................614-644-4368

Bureau Chief, Provider Clinical Management, Cynthia Afkhami.....................614-387-3366

Assistant Bureau Chief, Lisa Meinhart...........................................614-387-3366

Fax.............................................................................614-752-7701


OFFICE OF RESEARCH, ASSESSMENT, AND ACCOUNTABILITY

Fax.............................................................................614-644-2205
  
Deputy Director, Kevin Giangola.................................................614-644-6739

Assistant Deputy Director, Lou Tomlin-King......................................614-466-7928

Administrative Assistant, Sharon Fletcher.......................................614-466-7631


Bureau of Audits

Fax.............................................................................614-644-2217
  
Bureau Chief, William Severns...................................................614-644-2219

Assistant Bureau Chief, Christopher Carson......................................614-466-7960

Executive Secretary, Nancy Deuschle.............................................614-466-7105


Audit Analysis and Evaluation, Bruce Chapman....................................614-466-7981

Audit Quality and Technical Support, John Maynard...............................614-466-7933

County/Workforce Investment Act Audits..........................................614-466-7105

External Audits/A-133/State Agency Audits, Al Dickerson.........................614-466-7950

Medicaid/Long Term Care Audits, Dan Wilkins.....................................614-466-7932

Surveillance and Utilization Review, Rachel Jackson.............................614-752-6679


Bureau of Program Integrity

Fax.............................................................................614-728-7740
  
Bureau Chief, Michelle Horn.....................................................614-466-7737

Administrative Assistant, Brenda Brubaker.......................................614-728-0287


Program Monitoring Section I: (OWF, WIA, IV-E, Medicaid, Fraud Control), 
Diana Skinner...................................................................614-466-8009

Program Monitoring Section II: (Food Stamps, Quality Initiatives),
Michael Caygill.................................................................614-387-0464


Bureau of Research and Evaluation

Fax.............................................................................614-995-0697
  
Bureau Chief, Frank Cirivello...................................................614-728-5692

Executive Secretary, Sara Barnes................................................614-728-4742


Accountability Measurement Section..............................................614-995-9050
  
Human Services Reports, Laurie McCool...........................................614-466-7882

Performance Center, Raivo Murnieks..............................................614-752-6688


OFFICE OF UNEMPLOYMENT COMPENSATION

Unemployment Benefits Information

-Apply for Benefits by Phone....................................................877-644-6562

-Child Support (withheld from benefit check)....................................614-466-8006

-1099 Forms (federal form for reporting taxes)..................................614-466-9334

-Replacement Benefit Checks/Direct Deposit/Debit Card...........................614-995-5691


Deputy Director, Judith Cicatiello, Esq.........................................614-995-7066

Administrative Assistant, Joyce Skidmore........................................614-995-7066

Administrative Assistant, Judi Baumgardt........................................614-995-7066

Fax.............................................................................614-466-6873


Assistant Deputy Director for Benefits & Technology, Linda Ross-Sides...........614-995-7066

Administrative Assistant, Sally Schiraldi.......................................614-995-7066


Assistant Deputy Director of Program Services, Bob Welsh, Esq...................614-995-7066

Administrative Assistant, Cindy Gilmore.........................................614-995-7066


Assistant Deputy Director for Tax & Integrity, Jeff Long........................614-995-7066

Administrative Assistant, Laura Robinson........................................614-995-7066


Bureau of Policy & Payments, Bureau Chief, John Anderson........................614-466-0763

-Special Claims (out-of-state claims)...........................................866-458-0007

-Technical Support Section......................................................866-733-0025

-Trade Section..................................................................866-288-0989


Bureau of Review & System Support, Bureau Chief, Russell Briggs.................614-466-5331

-Redetermination & Appeals......................................................877-574-0015


Bureau of Program Services, Bureau Chief, Vacant

-Collections-Bankruptcy.........................................................614-466-2319

-Collections-Benefit Overpayment................................................614-466-2319

-Collections-Unpaid Taxes.......................................................614-466-2319

-Employer Tax Hearing Officer...................................................614-752-8419

-Labor Disputes & Seasonal Employers............................................614-752-8419

-Lien Payoff....................................................................614-387-7866


Bureau of Integrity Assurance, Bureau Chief, Fred Booker........................614-466-6209

-Benefit Payment Control (Fraud/Investigations).................................614-466-2148

-Compliance (employer audits)...................................................614-466-2319


Bureau of Tax Operations, Bureau Chief,  Bradley Mayo...........................614-644-3638

-Contribution-Accounting........................................................614-466-2319

-Employer Quarterly Tax Reports.................................................614-466-2319

-New Employer Sign Up...........................................................614-466-2319

-Employer Questions.............................................................614-466-2319


OFFICE OF WORKFORCE DEVELOPMENT

Deputy Director, Susan Crotty...................................................614-466-7609

Assistant Deputy Director, Kevin Giangola.......................................614-644-5739

Executive Secretary, Yolanda Phillips...........................................614-466-9623

Bureau Chief, Bureau Employer Services, John B. Weber...........................614-466-9494

Bureau Chief, Bureau of Local Area Support and Oversight, Thomas Hutter.........614-466-9466

Bureau Chief, Labor Market Information, Keith Ewald.............................614-466-9820