If a claim for benefits is denied, a written request may be submitted to VSP or EyeMed Vision Care for a full review of the denial. This request must be made within 60 days of the denial. To exercise this option, call VSP or EyeMed Vision Care at the toll-free number listed below to obtain details on procedures to follow.

You are guilty of insurance fraud if you submit an application or file a claim containing a false or deceptive statement, and have intent to defraud or know that you are facilitating a fraud against an insurer.

If you have questions about your vision care coverage or the filing of your claim, please contact the VSP customer service department at 800-877-7195 or EyeMed Vision Care at 800-334-7591.

Continuation Coverage (COBRA)

If you or one of your dependents become ineligible for employer-paid vision coverage, you may be eligible to continue your coverage under the federal COBRA program. Contact your agency for more details.