Managing Conflict

Course Objectives

• Identify and analyze the interpersonal and situational factors that create obstacles to achieving a high level of performance and that cause unproductive conflicts
• Assess your effectiveness in resolving conflicts and performance problems and in creating a productive climate
• Identify specific steps you can take to improve performance by using conflict management styles and techniques more effectively

Conflict is a natural disagreement between parties and does not necessarily have to be looked upon as negative.  Left unresolved, conflict can take a fiscal and managerial toll on the workplace, possibly resulting in absenteeism, lack of productivity and employee turnover.  Participants will learn skills to improve work unit performance by increasing the effectiveness of managing conflict. 

            Key Topics

• Reframing Conflict
• Identification of conflict in your workplace
• Types of conflict
• Assessing Conflict in my Organization
• Managing Emotions
• Assertive Problem Solving
• Conflict Resolution Styles
• Planning to Improve Practices

No survey component

 

Customized sessions are available to meet agency/team specific needs by contacting the program manager..

There is no fee for these courses.

Ohio Department of Administrative Services
Office of Training & Development
30 E. Broad Street, 29th Floor
Columbus, OH 43215-3414

(614) 387-6183, (888) 577-6276; Fax (614) 728-9464

E-mail:hrd.training.staff@das.state.oh.us