Effective Communication

Course Objectives

• Recognize barriers to communication styles and choose effective techniques to overcome them
• Use active listening, questioning and other techniques to ensure mutual understanding and strengthen working relationships
• Understand personal communication style and to respond appropriately to the communication style of others

Effective Communication examines personal communication styles and focuses on critical skills of listening, providing feedback, communication in team settings and the use of questioning as an intervention. Participants engage in an interactive video (government agencies) case study analysis and examine interpersonal and situational factors that create obstacles to effective communication. Depending on the length of the program and audience, additional time is spent on topics such as organizational communication systems, the manager's communication responsibility and non-verbal messages.

Key Topics:

• Gateways to Communication
• Overcoming Barriers to Communication
• Communication Styles
• Strategies for Improving Communication

There is no fee for these courses.

Ohio Department of Administrative Services
Office of Training & Development
30 E. Broad Street, 29th Floor
Columbus, OH 43215-3414

(614) 387-6183, (888) 577-6276; Fax (614) 728-9464

E-mail:hrd.training.staff@das.state.oh.us