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VOLUME THREE, NUMBER THREE
A REPORT FROM THE JOINT HEALTH CARE COMMITTEE
SEPTEMBER 2002

Bob Taft, Governor
Scott Johnson, Director
OHIO DEPARTMENT OF ADMINISTRATIVE SERVICES
Human Resources Division
Benefits Administration Services


The Joint Health Care Committee (JHCC) is a labor- management committee that advises the director of Administrative Services on the operation of health plans and makes recommendations regarding health care benefits.

OCSEA/AFSCME Local 11
FOP/OLC
1199/SEIU
SCOPE/OEA

OSTA

Ohio Med Prescription Programs
Mail Order Is Mandatory After Your First Fill

For those of you who are new enrollees in Ohio Med, it is important to understand how the retail and mandatory mail-order programs work together.

The program is in place because it saves both you and the state money -- the state gets a better deal by buying larger quantities, and you only pay 2 copays for 3 months of medication.

If you get a prescription from your doctor, you can go to your local pharmacy to get it filled one time, for up to 30 days. It doesn’t matter if the doctor has written the prescription with refills — your local pharmacy cannot honor those refills.

After your initial 30-day supply, you must use the mandatory mail-order program through Medco Health Solutions, Inc. (Merck-Medco has changed its name to Medco Health Solutions, Inc. Their services are not changing, only their name.)

The only exceptions to this rule are those classes of drugs listed on page 46 in your purple Health Care and Long Term Care Benefits booklet in your State of Ohio Employee Benefits Handbook box.

The easiest way for you to avoid complications (when you need a medication for more than 30 days) is to ask your doctor for two prescriptions — one for 30 days with no refills and one for 90 days with refills. Submit the 90-day prescription with refills to the mail-order program. Doctors are familiar with this practice and will understand the purpose of your request.

If you experience difficulties in obtaining prescriptions, please call Medco Health Solutions at 1-800-903-8030.


Open Enrollment Results
Which Health Plans are Most Popular

During this year’s open enrollment period, approximately 20,000 employees made a change to their health coverage. Most of these changes were the result of Aetna withdrawing its HMO coverage to state employees as part of a corporate effort to stem financial losses.

Aetna, United HealthCare (UHC) and Ohio Med were the only statewide plans available to employees last year. No other statewide plan bid in most counties of the state for the state’s employee health insurance business for this year. Therefore, for most state employees, United HealthCare and Ohio Med were the only plans available to enroll in for this fiscal year. Employees in northwest, northeast and eastern Ohio had additional options provided by regional HMOs.

Where did all the former Aetna enrollees go? More than 13,000 went to the Ohio Med PPO and nearly 4,000 to UHC. Combined, the regional HMOs -- The Health Plan, Paramount, Kaiser, SummaCare and QualChoice -- gained nearly 2,400 employees.

Like most employers, the state has seen an increase in enrollment in the PPO option. Seventy-two percent of employees are now enrolled in the Ohio Med PPO, and 28 percent are enrolled in one of the HMO offerings.

To help those employees who had to make a change this year, the Ohio Department of Administrative Services created a Web enrollment site and again utilized the telephone enrollment system. Both of these systems worked well and will be used again next year.

Results from the open enrollment survey contained invaluable feedback from employees about open enrollment and how continued use of the Internet and telephone should improve and simplify the process for everyone. For more information about the survey, click here.

Numbers To Know
Ohio Med Customer
Service
(800) 822-1152
Ohio Med Prescriptions
(Merck-Medco)
(800) 903-8030
Mental Health/Substance
Abuse Services (UBH)
(800) 852-1091
Supplemental Life Insurance
(exempt employees)
(800) 778-3827
Supplemental Life Insurance
(union employees)
(800) 778-3827
Delta Dental
(exempt employees)
(800) 524-0149
Preferred Choice
(union employees)
(800) 984-8649
Quality Dental
(union employees)
(800) 984-8649
Vision Service Plan
(union and exempt
employees)
(800) 877-7195
Cole Vision
(union employees)
(800) 334-7591
DAS/Benefits Admini-
stration Customer Service
(800) 409-1205
  in Columbus 466-8857
OCSEA Benefits Trust
Customer Service
(800) 228-5088
  in Columbus 508-2255
Employee Assistance
Program (EAP)
(800) 221-6327
Benefits Administration Services Web site:
www.das.ohio.gov/hrd/benindex.html

Did You Change Plans This Year?
Review This Checklist

If you changed health plans during this past open enrollment period, please review the following checklist to see if you have taken the steps necessary to assure you do not have difficulties with your benefit coverage throughout the year:

Your new plan was effective July 1, so please throw away your old ID card.

If you changed from an HMO to Ohio Med, you now have to meet an annual deductible. (See article).

If you changed from an HMO to Ohio Med, the mail-order prescription service is mandatory for refills. This program is cost-effective for both you and the state. If you have ongoing medications, you will need to get new prescriptions from your doctor in order to get them through the mail service.

If you changed from Ohio Med to an HMO, although mail order is not mandatory, it is convenient and can save you money. Contact your HMO for more information on their mail-order program.

If you changed from Ohio Med or UHC to The Health Plan, Kaiser Permanente, Paramount, QualChoice or SummaCare, you will have to utilize a primary care physician (PCP) to direct all of your care. (Check your I.D. card to make sure your PCP is listed). UHC and Ohio Med members are not required to pick a PCP.
If you changed from Ohio Med to an HMO or from one HMO to another, check to see if your prescription drugs are covered under the plan’s formulary (a specific list of medications that are paid by the plan).

If you changed plans, check your new provider directory to familiarize yourself with the network hospitals, urgent care centers and labs.

Be sure to read all of the materials sent to you by your new plan, including the Certificate of Coverage. For Ohio Med, the Certificate of Coverage is the purple Health Care and Long Term Care benefits booklet.

Make sure that your new health plan has accurate information for your dependents, whether it is on your ID card or the dependent’s card. If any information is incorrect, see your payroll officer immediately.

If you have questions about your health plan’s benefit coverage, call your health plan directly. The plan numbers are located in the Comparison Chart at the back of your Benefits Comparison Chart and Guide.


Governor’s Fitness Challenge
Attracts Nearly 200 Employees

Employees from 13 agencies, two boards and the Governor’s Office as well as the governor himself competed in the second annual Governor’s Fitness Challenge, which was held in conjunction with the National Employee Health and Fitness Day activities held on the Statehouse lawn May 15.

For the first time the Governor’s Fitness Challenge featured several interagency competitions. Teams of four participated in jump rope, stationary bike race and obstacle course competitions. Out of the 50 teams participating, special congratulations goes to the teams from the Ohio Departments of Administrative Services, Health, Mental Health, Public Safety, Rehabilitation and Correction, and Youth Services, as well as the Ohio Lottery Commission.

 

The governor also recognized four state employees who have committed to being Healthy Ohioans. They included Carol Curry, Administrative Services; Kim Lutz, Ohio Department of Natural Resources; Bill Mayo, Ohio Veterans Home; and Calvin Jamison, Youth Services.

For photos and more information about the National Employee Health and Fitness Day activities, visit http://www.das.ohio.gov/NEH&F.

Governor Bob Taft competes in the bike race competition of the Governor’s Fitness Challenge.
He was among nearly 200 state employees participating in the interagency competitions.

Generic Prescribing vs. Generic Substitution
Yes -- there is a difference -- and it is a new step you can take
to reduce your out-of-pocket costs

We all hear in the media about the rising cost of prescription drugs. Increases of 20 percent per year in overall prescription drug claims are common. Drug costs are one of the main drivers of the overall health care cost inflation along with more aggressive contract bargaining by doctors and hospitals, new medical technology, and the fact that many of the savings opportunities from managed care have been realized.

One of the successes of the state health plans in constraining costs has been the use of generic drugs. Generic drugs are about a third to one-half cheaper than the identical brand drug. The health plans automatically substitute a generic drug when one is available, unless a state employee objects.

For employees there is a real financial incentive not to object — your cost is three times higher when a brand drug is purchased when the same drug in a generic version is available. State employees and their dependents have responded to this approach. When a generic is available, State of Ohio employees and their dependents purchase the generic 94 percent of the time.

But there is another step you can take to reduce your prescription drug costs. Just as you see commercial after commercial touting brand name drugs, your doctor is also intensively marketed by the drug companies promoting their most expensive drugs.

Studies show that most doctors simply don’t realize the high cost of these heavily marketed brand medications. But your doctor often has a choice between prescribing an expensive brand name drug and prescribing a comparable generic drug that is available for the same medical condition. The comparable generic drug may be one-third to one-tenth the price of the brand drug that does not have an exact generic available yet — and your copay will be cut in half.

Just ask you doctor whenever he suggests a medication, “Is there a generic available for this condition that you could prescribe?”

Hospice: A Caring Approach
to Terminal Illness
Hospice is a special kind of care designed to provide comfort and support to patients in the final stages of a terminal illness, as well as their families.

Hospice care seeks to enable patients to live their remaining days in an alert and pain-free manner, with symptoms monitored and controled, so that those last days may be spent with dignity and quality, at home or in a home-like setting, surrounded by people who love them.

Hospice care does not use artificial life-support systems or medical/surgical procedures when there is no reasonable hope of remission of the disease. Often, hospice care is less expensive than inpatient hospital care. Ohio Med and all HMOs available to state employees provide hospice care coverage.

For details on coverage levels and limits, check your Health Care and Long Term Care benefits handbook, Open Enrollment Comparison Chart and Guide, or with your plan.

If you are considering hospice for a loved one, you may obtain additional information by contacting the National Hospice Organization Helpline at 1-800-658-8898 or the Hospice Foundation of America at (202) 638-5419.


Ohio Med — Understanding Deductibles, Copayments
And The Out-of-Pocket Maximum

For employees enrolled in the Ohio Med PPO, deductibles, copayments, co-insurance and out-of-pocket maximums are important terms to know. If you changed from an HMO to the PPO this year, these terms can be particularly confusing.

A deductible is an amount of money that you must pay each year before insurance begins paying. However, some benefits are paid on your behalf even if you have not met your annual $125 single or $250 family annual deductible. The benefits listed below are paid by the plan regardless of whether you have paid your annual deductible:

  • Benefits that are paid at 100 percent, such as home health care.

  • Benefits that require you to pay a copayment, such as office visits.

A copayment is the amount of money you pay each time you receive certain medical services ($10 office visit, $25 emergency room visit). Even if you haven’t reached your deductible, you will still only be required to pay the copayment.

Until you meet your deductible you will be required to pay for any other medical expenses. Medical expenses that are covered by the plan and any medical co-payments you make will count towards your annual deductible. Copayments for prescription drugs do not count towards the deductible.

Once you reach your deductible, you will still be required to pay your copays. However, for many of the covered services, the plan will pay the majority of the cost and you will only need to pay the co-insurance amount.

Co-insurance is the percentage of the cost that you must pay for certain covered medical services (10 percent network, 30 percent non-network) until you have paid up to the out-of-pocket maximum.

The out-of-pocket maximum is $750 for each person but no more than $1,500 for a family. This is the most you will pay for in-network services in a benefit year. The deductible, copayments and co-insurance that you pay go toward the out-of-pocket maximum.

After you have paid your out-of-pocket maximum, Ohio Med begins paying network charges at 100 percent. Exceptions: you must pay your prescription drug copays, any penalties, payments for non-covered services and services which are not medically necessary.

When you use non-network providers, your out-of-pocket expenses can be considerably higher. This is because the non-network provider may not accept Ohio Med’s payment as payment in full and may bill you the balance. For a list of network providers, please call (800) 822-1152.


UHC -- Not All Payments Are At 100 Percent

If you are newly enrolled in United HealthCare (UHC), it’s important to remember that UHC is different than most HMOs. UHC pays many benefits at 90 percent unlike some HMOs which pay most benefits in full.

You may wish to review the Open Enrollment Comparison Chart and Guide that shows most of the benefits for which you pay 10 percent of the charges until you reach the out-of-pocket maximum. These include allergy testing and treatment, inpatient hospital care, ambulance service, skilled nursing facility and physical therapy services.

UHC has an out-of-pocket maximum of $750 for each individual but no more than $1,500 for a family. If you reach the out-of-pocket maximum, benefits are paid at 100 percent. For more information, please refer to the summary plan description that UHC mailed to your home.

 


September is Cholesterol Awareness Month
Just What is Trans Fat?

Cholesterol made the news again in July when a panel at the Institute of Medicine determined trans-fatty acids actually reduce the level of so-called “good” cholesterol while increasing the level of “bad” cholesterol. The panel decided that there is no safe amount of trans fat a person can consume.

First, what is “good” and “bad” cholesterol? Good cholesterol is called high-density lipoprotein or HDL. HDL actually removes bad cholesterol from existing plaque and slows its growth.

Having a high level of HDL can protect against heart attacks and strokes, while having a low level of HDL can put you at risk. Bad cholesterol is called low-density lipoprotein or LDL. This kind of cholesterol clogs your arteries and promotes plaque and blood clots. A high level of LDL can increase your risk of a heart attack.

Trans-fatty acids are common in foods containing shortening, including pastries and fried foods, and are found in lower levels in dairy products and meats. Therefore, you should strive to identify more healthy substitutions, and avoid or minimize consumption of such foods.

The U.S. Food and Drug Administration had proposed ordering the labeling of trans- fatty acid levels on food packages in 1999 but held off finalizing the regulation until the Institute of Medicine issued its report.

Now that the panel has released its report, the FDA is likely to go ahead with a rule ordering the labeling, according to press reports.

There’s no need to wait for trans-fat content to be printed on food labels. To protect your good cholesterol and help reduce the bad, and therefore reduce your chances of suffering a heart attack or stroke, begin limiting or avoiding your intake of foods containing trans fat. Start now, during Cholesterol Awareness month.

Information from Reuters Health


Allergy Medications
Do You Really Need More Than One?

Corticosteroids or Antihistamines?
Are you an allergy sufferer? Do you take more than one medication to treat your allergies? You may be treating your symptoms twice or using the wrong medication. Two different classes of medication are used to treat allergies: corticosteroids and antihistamines.

Inhaled nasal corticosteroids (Flonase, Rhinocort, Vancenase pocket inhalers) are a highly effective class of medication to control nasal symptoms such as swelling, runny nose, sneezing and nasal congestion. These medications have been used for many years in treating both childhood and adult allergies.

Nasal corticosteroids are not like Afrin and other decongestants that offer fast relief but should not be used more than three days. For most people, when used on a daily basis during allergy season, these corticosteroid medications are more effective than the more common antihistamines.

When used routinely, they will reduce the inflammation in the nasal area that leads to the congestion and allergic symptoms that accompany nasal allergies. However, they are not very effective for treating eye irritation.

Antihistamines are used for treating sneezing, itchy and/or runny nose and eye irritation. Claritin and Allegra are examples of non-sedating antihistamines that require a prescription. Older antihistamines that are available without a prescription, such as Benadryl, Chlortrimeton and Tavist can cause drowsiness. Although antihistamines treat many symptoms of allergy sufferers, they are not effective in treating nasal congestion.

So if you are taking both a corticosteroid and an antihistamine, you may be treating most if not all of your symptoms twice. What should you do? Take note of your symptoms. If your nose is clogged, use an inhaled corticosteroid. If your symptoms include itchy eyes, you may need an antihistamine. More often than not, you won’t need both.

Information from GlaxoSmithKline


Thanks for Your Response
What Your Coworkers Said about Open Enrollment

Thanks to all the employees who completed this year’s survey about the open enrollment process. The nearly 1,800 responses will help us improve and simplify the open enrollment processes for all employees.

Many of you, for the first time, used the telephone or new Web enrollment systems to change your health plan. Employees thought both systems were easy to use but the Web system was viewed as more reliable because employees could check the system to make sure that their choices “took.”

Two-thirds of the respondents indicated that if the paper enrollment form is eliminated as a method of making health benefit changes, they would favor using a Web-based system rather than a telephone system.

 

Nearly 80 percent of respondents have access to the Internet both at home and at work. For this reason, many respondents did not favor setting up kiosks or workstations at job locations for the purpose of making benefit changes. Of particular concern was the possible lack of privacy of such worksite devices.

Nearly all respondents received the Benefits Comparison Chart and Guide and of those, about 85 percent used it to make benefit selections. And even though the Comparison Chart is available online, two-thirds of respondents still want the printed paper copy. Similarly, 85 percent of respondents report receiving Pathways throughout the year and of those, 90 percent read it.

 

Where did you receive information about open enrollment? According to the survey, 75 percent of you rely on the Benefits Comparison Chart and Guide, 42 percent on Pathways and one-third of you get open enrollment information from your co-workers or agency personnel.

Employees who were enrolled in the Aetna HMO received news of the need to change plans from the DAS letter mailed to homes (100 percent), co-workers (100 percent) or from the Benefits Comparison Chart and Guide, Pathways, agency personnel or Aetna (each 60+ percent).

Thanks to the many employees responding we have identified several ways to better communicate benefit changes to you during open enrollment and throughout the year.


Explanation of Benefits
Ohio Med and UHC Enrollees

Unlike most HMOs, UHC and the Ohio Med PPO will send you an Explanation of Benefits (EOB) form each time a claim has been processed for you or anyone in your family.

The EOB is your record of services provided and payments made to the provider as well as information about your deductible and copayment. The EOB is not a bill, but it will show whether you owe the provider any amount for the service received. You should wait for the provider’s bill rather than making any payment based on the EOB.

Not only do the EOBs provide you with a record of medical services for you and your family members, but Ohio Med also shows how much you have paid toward your annual deductible. For UHC members it shows you how much of your out-of-pocket maximum has been accumulated.

If you receive an EOB and have questions about the information in it, call the Ohio Med customer service unit at (800) 822-1152 or UHC at (877) 442-6003. You also may request a brochure that explains the EOB in more detail. Ask for the “Understanding Your Health Benefits Coverage” brochure, publication Z2489.

 

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