Behavioral Health: Claims Process
In most cases, there are no forms to complete. Employees and dependents
simply attend appointments and pay the required copayments.
In rare situations, such as emergency care, claim forms may be necessary.
You must file your claim within 15 months of the date services occurred.
UBH
will send you an explanation of benefits form which explains how each
claim was paid or why it was denied. Requests for reviews of denied claims
must be made within 90 days of the date the claim was processed.
If you
have any questions or disagree with a UBH benefit decision, call the UBH
Member Relations Department at 1-800-852-1091 Monday through Friday between
9 a.m. and 8 p.m. EST. A representative will assist you with your request
and inform you of your options for further review if you remain dissatisfied. |
