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IT Optimization


Since launching the IT Optimization program in fiscal year 2012, DAS OIT and agencies have successfully centralized IT infrastructure and established a common direction for our IT community. Through these IT Optimization efforts, we have documented savings of over $103 million dollars over the past 30+ months. As a result, DAS OIT and agencies refocused IT spending on things that make Ohio a better place to live and do business. In fact, the State “flipped” IT spending from being 80% infrastructure and 20% application focused to currently 50% infrastructure and 50% applications. We continue to achieve great things together – because it takes all of us, working together and in concert, to continue to make the difference that we are making for Ohio and our citizens.

We have come a long way… but there is more to do! The progress we have made over the last four years is tremendous and could not have been achieved without your hard work and support. We need to build on this momentum to continue to increase efficiencies, improve service, reduce complexity and realize savings.

Ohio’s IT Optimization has laid a foundation for success. DAS OIT and agencies will continue their work on the following three priorities:

  • Creating high-quality citizen and business experiences with State programs
  • Supporting State employees with common and efficient enterprise solutions
  • Providing secure and reliable information technology solutions

Additional details regarding Ohio’s three year IT strategy are outlined within the “Ohio IT Strategy: January 2016” document, which is available on this IT Optimization Website (Resources Tab/Strategic Resources).

Stu Davis
State CIO/
Assistant Director

Data Analytics Update - 09.19.2017

As mentioned in prior newsletters, an RFP was issued to obtain data analytics expertise and platforms across 14 domains that encapsulate the general needs of Ohio agencies. As envisioned, the RFP successfully created a pool of new vendors, smaller vendors, and Ohio vendors. The award resulted in 50 firms achieving at least one category of expertise. Seven firms demonstrated very broad expertise, qualifying in more than 12 categories. On average, each category has more than 19 firms that were qualified to perform exploratory projects.

Now that the RFP award process is complete, the first data analytics exploratory project solicitation, Infant Mortality, was recently released to pre-qualified data analytics expertise contractors within the Life Sciences and Public Health Expertise Domain. Under the direction of the Ohio Department of Health and in coordination with the Ohio Department of Medicaid, the Ohio Department of Job and Family Services, and the Ohio Department of Mental Health and Addiction Services, the selected contractor will conduct an exploratory applied analytic project to identify novel, actionable interventions to reduce and prevent Ohio’s infant mortality rate. The contractor must use qualified data scientists, project managers and clinical, social or behavioral science subject matter experts in its’ efforts.

Proposal responses are due on October 6, 2017. Additional details are available within the Infant Mortality Exploratory Project Solicitation.

IT Enterprise Services Portal Redesign - 09.08.2017

The next version of ServiceNow, Jakarta, is being implemented in the upcoming quarter and will include a new angular portal interface that allows data manipulation on the site with the use of pre-defined widgets.

The Service Portal Application provides independent creation and management of dynamic portal content through a user-friendly interface to those with designated roles.

The new portal will offer a new look and feel to the home page and include easy access to enterprise and agency information such as an Enterprise Dashboard, Knowledge Base articles and Enterprise/Agency links.

The Ohio Digital Experience: Fraud and Risk Analytics - 09.01.2017

Last month, The Ohio Digital Experience (ODX) launched a four-part series focused on the program’s core capabilities. The series began with an overview of ODX’s Enterprise Identity capabilities followed by an article focused on answering the question “What’s the difference between Enterprise Identity and Active Directory? ” This article expands on ODX’s Fraud and Risk Analytics capability, which in tandem with Identity, is the backbone of ODX – security and privacy.

ODX’s Fraud and Risk Analytics solution enables the state to observe, record, and investigate user behavior within the ODX platform in near real-time. State-of-the-art countermeasures, similar to technology that major banks and leading online retailers use, are deployed to identify and flag fraudulent behavior, improving the security of state and constituent assets and protecting personally identifiable information (PII).

Additional ODX Fraud Analytics:

  • Deploys contemporary technologies such as distributed data, in-memory processing, and machine learning to enable near real-time processing, reporting, and interrogation of events; adapts to the changing behavior of fraud and abuse actors
  • Leverages Enterprise Identity to build profiles of users from multiple perspectives and uses these profiles to identify and investigate outlier behavior for potential fraud or abuse
  • Enables the state to flag events or actions for further investigation through a case management system, which uses both authentic and malicious behavior patterns for historical storage and model deployment purposes
  • Performs user-interdiction such as two-factor authentication or account disabling when suspicious behavior is detected

ODX solutions are available to all state agencies through ODX-owned enterprise licensing. Agencies that onboard to ODX can take advantage of and benefit from all enterprise platform capabilities, while also tailoring solutions to meet specific agency and program requirements. Please check back later this month for the third article of the four-part series on ODX, which will focus on the Digital Experience Platform as a Service. For any questions or to receive more information, please contact Derek Bridges or the ODX mailbox at ohio.digital.experience@das.ohio.gov.

The Ohio Digital Experience: How Active Directory Compares to Identity - 08.25.2017

After the previous article about The Ohio Digital Experience (ODX) and Identity, some questions were asked about how ODX Identity (ID) compares to Active Directory (AD).

Active Directory manages authentication and authorization. It governs whether a user is permitted to enter a website and controls what the user can access within the site based on his or her role.

The Enterprise Identity Management (EIDM) component of ODX includes Active Directory and also offers user lifecycle management, identity proofing, strong authentication, coarse-grain authorization, fraud analytics, and threat monitoring. With Identity, ODX’s end-to-end solution fosters a simple, trustworthy, and secure experience for the state and its constituents.

Agencies that onboard to ODX will experience the benefits of Identity, including:

• Compliance with all relevant federal and state security and privacy standards, providing assurance that users are who they say they are
• Single sign-on (SSO) to all ODX onboarded applications, contributing to an improved user experience
• Real-time updates when changes are made to State Workforce user accounts, giving users quicker access to email and state systems, closing the productivity gap

This four-part article series on the pillars of ODX – Enterprise Identity, Fraud and Risk Analytics, User Experience, and DX Platform and Portal Services – will resume with a more in-depth piece on ODX’s Fraud and Risk Analytics capabilities.

For any questions, or to receive more information, please contact Derek Bridges or the ODX mailbox, ohio.digital.experience@das.ohio.gov.

Technology Board

A newly created Technology Board will help to enhance enterprise IT alignment and ensure agency interests are represented within the IT governance process and duplicative activities are minimized. The board aligns agencies according to common purpose within five Lines of Business (LoB). Agency CIOs will be aligned by LoB to facilitate the discussion of opportunities, issues, and concerns within their partner agencies. We have selected five Line of Business Leads (LoB Leads) to drive long-term acceptance and sustainability of IT solutions that support the State’s objectives for IT Optimization. The LoB, their associated LoB Leads, and partner agencies are organized as follows:

Line of
Health and Human Services
Michelle Burk
Department of Developmental Disabilities
Developmental Disabilities
Job & Family Services
Mental Health & Addiction Services
Opportunities for Ohioans with Disabilities (formerly Rehabilitation Services Commission)
Veterans Services
Business and Industry
Mark Walker
Department of Taxation
Bureau of Workers’ Compensation
Industrial Commission
Public Utilities Commission
Secretary of State*
Administration and Finance
Michael Carmack
Department of Education
Administrative Services
Budget and Management
House of Representatives*
Legislative Information Systems*
Treasurer of State*
Public Safety & Criminal Justice
Vinko Kucinic
Department of Rehabilitation and Corrections
Adjutant General
Attorney General*
Public Defender*
Public Safety
Rehabilitation & Correction
Supreme Court*
Inspector General
Youth Services
Infrastructure and Environment
Rick Magni Environmental Protection Agency
Environmental Protection
Natural Resources
Ohio Turnpike & Infrastructure Commission*
* Voluntary participation
 Agency Engagement Dashboard 06.01.2016


IT Optimization Resource Documents

Strategic Resources


Agency Briefings

Business Partner Briefings

All Hands Presentations

Workforce Resources