Classes
|
Overview
& Learning Outcomes
|
Assessment
Center
(HR)
(3
Credit Hours)
Quarter
3
|
Overview:
To be determined
|
Breakthrough
Thinking
(AC)
(6
Credit Hours)
Quarter
3
|
Overview:
This workshop content will supply creative ideas that
foster innovative thinking both from managers and employees.
Learning
Outcomes: Participants will:
- Understand
dimensions of creativity
- .Learn
the barriers to fostering creativity in the workplace.
- Identify
innovative problem-solving techniques.
- Learn
how to turn ideas into creative solutions.
|
Budgeting
for Certified Public Managers
(TQQ)
(6
Credit Hours)
Quarter
7
|
Overview:
This workshop content will increase understanding of basic
budget concepts. A step-by-step budgeting process will be
emphasized.
Learning
Outcomes: Participants will:
- Define
basic terms used in a budgeting process.
- Review
budget process steps.
- Identify
several cost estimation techniques.
- Recognize
an out-of-control budget and methods to correct budgetary
problems.
- Understand
budget-reporting processes.
|
Capstone
Event-Contemporary Issues Case Study
(GA)(TQQ)(AC)(HR)
(6
Credit Hours)
Quarter
8
|
Overview:
This workshop involves key officials who are closely
involved in a public policy issue. They will discuss the
background and history of the problem as well as current
issues and what is being proposed.
Learning
Outcomes: Participants will:
- Understand
leadership roles in government and their community.
- Increase
understanding of a complex public policy issue.
- Prepare
and present information contributing to a complex public
policy issue.
- Learn
firsthand about a specific issue and the effectiveness of
various approaches from experienced public policy leaders.
- Formulate
and discuss the ramifications of a solution to a complex
public policy issue.
- Better
understand the dynamics of policymaking across governmental
branches, public and private organizations, and the
citizenry.
|
Capstone
Event-Legislative Process and Simulation
(GA)(TQQ)(AC)(HR)
(12
Credit Hours)
Quarter
8
|
Overview:
This workshop content describes the process of creating
a law. Because OCPM certified individuals serve the public,
it is critical that those individuals understand the legislative
process. Legislatures are equipped to make dramatic, comprehensive
and relatively rapid changes in the laws that are needed
to respond to the numerous and vast technological, social
and economic innovations that arise. Legislatures are independent
and able to choose the issues they wish to address. This
workshop includes a simulation of the lawmaking process
that is well suited for making drastic legislative changes.
Actual examples will be presented.
Learning
Outcomes: Participants will:
- Understand
the legislative branch of Ohio government.
- Become
familiar with the lawmaking process.
- Understand
how the legislative body chooses issues to address.
- Understand
how to make dramatic changes in the law.
- Experience
a simulated legislative process.
- Understand
how legislation has become the primary source of new law
in Ohio.
|
Career
Success Plan
(HR)
(6
Credit Hours)
Quarter
4
|
Overview:
Regardless of your current position or role, future decisions
will be easier and more valid if you have a clear understanding
of your own motives, values, interests, talents and
orientation toward work. This session will help you explore
your career aspirations, reflect on feedback and assessment
experiences, and begin to actively manage your own development
and success.
Learning
Outcomes: Participants will:
- Relate
adult career theory and management trends in the public
sector to your own career needs.
- Identify
career development implications of MBTI type theory,
career anchors, and the OCPM Program Assessment Center
experience.
- Identify
talents, skills, interests and values that have influenced
your career path.
- Begin
an individual strategic career success plan to guide
your efforts for development and learning.
|
Change
Management
(AC)
(6
Credit Hours)
Quarter
4
|
Overview:
This workshop content will focus on identifying the need
to change within a public organization, successfully implementing
the change process itself, and creating positive employee
reaction to change initiatives.
Learning
Outcomes: Participants will:
- Understand
how individuals recognize, choose, plan and support
change initiatives.
- Learn
the three critical elements of managing organizational change.
- Know
decision-making styles which build consensus for change
efforts.
- Understand
alignment methods. Learn about the "least resistance"
strategy.
- Understand
stages in the change process and various reactions to that
process.
- Identify
strategies to overcome resistance to change.
- Understand
the "force-field" or "brick wall" that
emerges as change is introduced.
|
Communication
Skills
(HR)
(6
Credit Hours)
Quarter
3 |
Overview: This
workshop teaches the concepts and techniques of effective
communication, particularly in the realm of public service,
so that participants will be able to devise potential measures
or revise existing performance measures in their system.
Learning
Outcomes: Participants will:
- Recognize
elements of effective communication.
- Demonstrate
the process for effective communication.
- Identify
and minimize common barriers to effective communication.
- Recognize
verbal and non-verbal cues and react to them appropriately.
- Demonstrate
appropriate non-verbal cues.
- Demonstrate
active listening techniques and reflective response.
- Clarify
information with proper use of questioning techniques.
- Prepare
and present helpful feedback
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Consulting
Skills
(AC)
(6
Credit Hours)
Quarter
5
|
Overview:
Consulting Skills is an important workshop in the Managing
in Public Organizations curriculum. Many of you are invited
to support other people in the accomplishment of their goals.
They are in charge; you are not. And yet you want to do your
work well, to succeed personally and to satisfy the organization
with which you are working. This course provides important
tools and strategies to assist you in meeting this challenge.
Learning
Outcomes: Participants will:
- Understand
the roles and responsibilities of an internal consultant.
Identify strengths and opportunities for improving your
consulting skills.
- Build
a professional and results-oriented relationship with customers.
- Use
strategies to effectively manage the consulting process.
- Plan
questions that can help you gain insight and information.
- Use
strategies to address common pitfalls when working as an
internal consultant.
- Use
tools to successfully complete the OCPM project.
|
Contract
Management
(TQQ)
(3
Credit Hours)
Quarter
7
|
Overview:
This workshop content will improve a manager's ability to
negotiate a contract, as well as assessing the contract's
effectiveness.
Learning
Outcomes: Participants will:
- Improve
ability to plan, award and administer a negotiated acquisition.
- Learn
the difference between competitive, negotiated and sealed
bid methods of acquiring supplies and services.
- Gain
knowledge to prepare the solicitation.
- Design
evaluation factors.
- Identify
the role of cost and price analysis.
- Conduct
an effective negotiation conference.
|
Defining the Right Outcomes
(AC)
(6 Credit Hours)
Quarter 3
|
Overview: Managing for high performance depends upon a manager’s ability to focus the organization and the employees on performance. That focus is possible only when those results or outcomes that are deemed valuable by stakeholders and customers have been clearly defined, and those organizational and employee competencies needed to achieve those outcomes have been clearly articulated. The strategy mapping process is a simple one-page tool that enables managers to identify and clarify those outcomes that will create value for the organization. his workshop enhances participant's ability to ask critical question regarding quantitative data they utilize for program and policy decisions. It, also provides experimental learning in analyzing survey data using a common data analysis tool.
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|
Data-based
Decision Making
(TQQ)
(6
Credit Hours)
Quarter
3
|
Overview:
This workshop enhances participant's ability to ask critical
question regarding quantitative data they utilize for program
and policy decisions. It, also provides experimental learning
in analyzing survey data using a common data analysis tool.
Learning
Outcomes: Participants will:
-
Identify appropriate means of analyzing data for program
and project work.
- Critically
evaluate data and how it is used in reports and publications.
- Use
common tools for data analysis (with assistance from a statistician)
in their project work.
- Familiarity
with high quality resources and data analysis tools for
future self-directed application.
- Ability
to ask critical questions regarding quantitative data.
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|
Developing
and Leading Teams
(HR)
(6
Credit Hours)
Quarter
2
|
Overview:
This workshop focuses on how to create and sustain a motivated
and committed team. Building a productive work team depends
on the ability to make decisions and lead others toward a
common goal. Participants will engage in individual and group
tasks and problem solving activities.
Learning
Outcomes: Participants will:
- Identify
the characteristics of a team and the factors/elements that
contribute to team effectiveness.
- Describe
and apply the stages of team growth.
- Develop
skills for building trust and making decisions by consensus.
- Analyze
how "groupthink" practices lead to mismanaged
group decisions.
- Recognize
that highly qualified team members may not produce the best
results - the Apollo syndrome.
- Apply
a step-by-step problem solving process to real life situations.
- Create
an action plan that outlines what will be done to build
a successful work team.
|
Developing
People
(HR)
(12
Credit Hours)
Quarter
5
|
Overview:
The workshop is based on research and actual case studies
from several state agencies which had to deal with the following
issues facing many public sector organizations: doing more
with less in a time of resource constraints; making greater
use of employees' talents and capabilities to improve the
organization's delivery of services; providing employees
with opportunities to get greater satisfaction from their
work; and empowering managers of professional employees with
greater participation in determining how their work units
need to be structured and operated to meet goals more effectively.
Learning
Outcomes: Participants will:
- Conduct
development review meetings that will enable you to reach
agreement with your employees on their strengths and the
opportunities they have to increase their effectiveness.
- Identify
opportunities within your employees' responsibilities to
make their assignments effective developmental experiences.
- Assess
the impact of your management style and practice on
the motivation, productivity and development of the
people who report to you.
-
Identify steps that you and your employees can take to improve
performance.
|
Effective
Presentations
(TQQ)
(12
Credit hours)
Quarter
4
|
Overview:
This workshop content will reinforce the idea that when
presenting ideas to colleagues or customers, even the best
idea can be lost in a poor presentation.
Learning
Outcomes: Participants will:
- Organize
an effective presentation.
- Deliver
an effective presentation.
- Give
feedback to someone on their presentation.
- Conduct
an effective question and answer session.
|
Emotional Intelligence
(HR)
(6 Credit Hours)
Quarter 6 |
Overview: Emotional intelligence is an essential part of leadership. Participants will identify the five key competencies associated with emotional intelligence, identify how emotional intelligence operates at work, examine the relationship between emotional intelligence and effective performance, and participate in exercises designed to start the development of necessary competencies that lead to increased emotional intelligence.
|
Employment
Law
(TQQ)
(6
Credit Hours)
Quarter
46
|
Overview:
This workshop is aimed at providing an awareness of employment
law as a guideline for decision-making in the participant's
work environment. It is intended to provide an overview of
a process for effectively understanding the law as it relates
to employment practices and formulating a strategy for hiring
and retaining employees.
Learning
Outcomes: Participants will:
- Recognize
and comprehend the laws governing employment issues.
- Avoid
situations that may be viewed as discriminatory.
- Recognize
the importance of systematically looking at employment issues
to formulate an effective human resource policy.
- Frame
their current working environment relative to the law.
- Implement
performance appraisals counseling according to the law and
employee.
- Understand
how to deal with a post-employment situation.
- Conform
to the law to provide a productive environment for employees.
|
Ethics
and Integrity
(GA)
(6
Credit hours)
Quarter
4
|
Overview:
This workshop offers information and tools about ethics as
a public management process. Its emphasis is on personal
integrity and on the justification of public management
choices.
Learning
Outcomes: Participants will:
- Increase
awareness of ethical dilemmas related to your work.
-
Identify and describe moral perspectives to reinforce decision-making.
- Practice
using decision-making tools to resolve ethical dilemmas.
- Identify
resources for assistance.
|
Facilitation
Skills For Managers
(AC)
(6
Credit Hours)
Quarter
5
|
Overview:
This workshop content will reinforce the need for managers
to develop excellent facilitation skills that encourage others
to assume responsibility.
Learning
Outcomes: Participants will:
- Learn
how to effectively guide teams.
- Develop
skills to stay focused and achieve greater meeting productivity.
- Focus
on the team process while remaining neutral.
- Learn
to be a coach, referee and cheerleader.
|
Government in Ohio
(GA)
(6 Credit hours)
Quarter 5 |
Overview: This workshop provides an explanation of the roots of Ohio's political culture within the context of state and local government policies and administration.
Learning Outcomes: Participants will:
- Understand basic structure of state and local government.
- Learn how political parties drive the government.
- Understand implications of recent political trends for public management.
- Pay special attention to budget and finance issues.
|
Introduction to Baldrige
(HR)
(6
Credit hours)
Quarter
5
|
Overview: High performing organizations are characterized by their capability to deliver ever-improving customer value and to improve operational performance results. High performance depends upon both systematic, results-based processes and an integrated management system that choreographs systematic strategic initiatives. This class will focus on the Baldrige Integrated Management System as a tool for both systematic and systemic performance improvement in organizations.
|
Influence
Skills
(HR)
(6
Credit Hours)
Quarter
6
|
Overview:
This workshop is aimed at providing an awareness of the potential
for utilizing influence skills and political savvy in the
participant's work environment. It is intended to provide
an overview of a process for effectively understanding the
political lay of the land and formulating a strategy for influence.
Participants will analyze their own political environment
and discuss appropriate strategies. Participants are required
to read Joel DeLuca's book, Political Savvy, prior
to participating in the workshop.
Learning
Outcomes: Participants will:
- Be
aware of the potential for utilizing influence skills and
political savvy.
- Be
aware of their assumptions regarding influence and political
savvy.
- Recognize
the importance of systematically looking at issues to formulate
an effective influence strategy.
- Frame
their current working environment and political situation
relative to influence.
- Analyze
their current environment. Understand and be able to use
the mapping tool to analyze a situation.
- Be
able to apply multiple tools and tactics for planning specific
ways to ethically build a critical mass of support.
|
Labor
Relations
(TQQ)
(6
Credit Hours)
Quarter
6
|
Overview:
This workshop content will provide an overview of labor relations
and grievance procedures.
Learning
Outcomes: Participants will:
- Have
a better
understanding of the grievance process.
- Be
better prepared to handle and respond to grievances.
- Have
a better
understanding of why grievances are settled.
|
Managerial
Accounting and Finance for Certified Public Managers
(TQQ)
(6
Credit Hours)
Quarter
7
|
Overview:
This workshop content will provide an understanding of
government structure as it relates to budgeting and accounting
procedures.
Learning
Outcomes: Participants will:
- Gain
an overview of federal, state and local government structures.
- Define
accounting terms.
- Understand
the budget process.
- Receive
an appropriation and allocation overview.
|
Managing
Customer Relations
(GA)
(6
Credit hours)
Quarter
6
|
Overview:
This workshop enables participants to understand what
influences customers’ perceptions and how to take action
to improve customer relations.
Learning
Outcomes: Participants will:
- Explain
the value of customer focus in the public and nonprofit
sectors.
- View
the organization as a “system” and
identify how to create a positive customer experience.
- Identify
how their customers’ experiences affect
their perceptions of their organization.
- Understand
customer needs and if their organization is meeting
those needs
- Know
what to do when their customers have problems with the
product or service.
- Set
customer service standards: internal and external
- Identify
and implement strategies to increase customer satisfaction.
|
Managing
Differences
(HR)
(6
Credit Hours)
Quarter
6
|
Overview:
This workshop addresses fundamental concepts underlying
the "Diversity" movement. Participants will be introduced
to ways of understanding and talking about human differences,
which will promote healthy relationships and growth of interpersonal
understanding and appreciation. Managers will learn to distinguish
"Diversity" from "Affirmative Action"
and "Equal Opportunity Employment" and other tools
of "Social Justice." They will explore appropriate
language for talking about differences and the tension between
the intent of what is said and its impact on the listener.
They will learn that understanding oneself and one's own richness
and complexity can be a valuable tool in approaching the differences
of others.
Learning
Outcomes: Participants will:
- Recognize
ways in which assumptions influence thinking and behavior
about differences.
-
Define "diversity" and its related terms.
- Identify
some important demographic facts or trends for the United
States and the State of Ohio that have influenced diversity
initiatives.
- Explore
their own cultural identity and its impact on their
behavior, thinking and communication style.
- Identify
ways in which diversity supports the continuous improvement
process as a public manager in the State of Ohio.
- Articulate
strategies for building and enhancing inclusive work teams.
- Relate
the key concepts and skills to be fostered to their daily
work and life.
|
Managing
in Public Organizations
(GA)
(12
Credit hours)
Quarter
1
|
Overview:
This workshop provides a description of why employees
behave as they do within their work environment and how
managers can translate those behaviors into productive work
environments.
Learning
Outcomes: Participants will:
- Clearly
embed the theory and concepts that describe public systems
as fundamental, critical elements of managing for a high
performance workplace.
- Critically
analyze the dynamics of performance and practice from a
high performance perspective.
- Develop
a management repertoire through inquiry into, and analysis
of, organizational theories in action in your workplace.
|
Media
Relations
(GA)
(3
Credit hours)
Quarter
7
|
Overview:
This workshop provides a definition of the media relations
process and the impact of effective media management on a
public organization.
Learning
Outcomes: Participants will:
- Recognize
elements of effective public relations.
- Recognize
the role of public service within the context of media relations.
- Understand
public service announcements (PSA).
- Understand
the use and effects of technology.
|
Mentoring
(HR)
(3
Credit Hours)
|
Overview:
This workshop will assist participants in being an inspiring
and competent mentor. They will discuss the power of mentoring
and the positive consequences for both mentors and mentees
alike. They will learn to develop mutually beneficial expectations
and objectives while also focusing on a mentee's needs and
responsibilities.
Learning
Outcomes: Participants will:
- Understand
the role of the mentor.
- Identify
what mentors do to build a partnership.
- Understand
the types of mentoring assistance.
- Use
positive reinforcement and effective communication skills.
- Use
tools to help mentoring discussions.
|
Negotiation
and Dispute Resolution
(HR)
(6
Credit Hours)
Quarter
7
|
Overview:
This workshop content will provide an overview of the
sources of conflict and how to realize the advantages and
disadvantages of conflict.
Learning
Outcomes: Participants will:
- Become
familiar with tools for conflict assessment and pre-mediation
assessment.
- Understand
conflict management approaches and techniques for facilitating
conflict.
- Describe
conflict management guidelines.
- Describe
and implement a consensus process.
- Compare
and contrast interest-based negotiation.
- Recognize
mediation agreement models.
|
Ohio
Administrative Law
(TQQ)
(3
Credit Hours)
Quarter
6
|
Overview:
This workshop content will provide an understanding of
Ohio's administrative law from a manager's perspective.
Rules, obligations and rights are discussed in detail.
Learning
Outcomes: Participants will:
- Understand
how managers create and enforce rules.
- Comprehend
how public organizations are delegated authority.
- Define
rule making, adjudication, hearing rights and due process.
- Understand
a manager's obligation to provide access to information
and state laws regarding data privacy.
- Understand
why and how managers involve citizens in rule making.
- Learn
different types of rules and regulations, such as substantive
rules, interpretative rules and policy statements, and procedural
rules.
|
Ohio
Ethics Code
(GA)
(3
Credit hours)
Quarter
4
|
Overview:
This workshop content focuses on how ethical managerial
decisions are made, particularly public managers' obligations
under the state code.
Learning
Outcomes: Participants will:
- Learn
the process by which managers proactively or reactively
respond to state code violations.
- Understand
those issues the ethics commission wants managers to know.
|
Performance
Measurement
(AC)
(6
Credit Hours)
Quarter
3
|
Overview:
This workshop content will present an understanding of
the short-term and long-term impact of performance measures.
Learning
Outcomes: Participants will:
- Develop
a performance measurement system.
- Use
a performance model to critically identify performance improvement
areas.
- Link
performance standards to the organization's strategic plan.
- Establish
methods of evaluating performance that impact the organization
and its customers.
|
Personal
Productivity
(TQQ)
(3
Credit Hours)
Quarter
2
|
Overview:
This workshop will enhance individual productivity with
a focus on Project one. The workshop will focus on maximizing
the use of your calendar, managing meeting efficiently,
creating and using to-do lists and organizing information.
Learning
Outcomes: Participants will:
- Learn
strategies for effective use of calendars.
- Learn
how to create and use to do lists.
- Understand
how to organize, store and retrieve information.
- Understand
how weekly and daily planning will help with efficiency.
- Learn
how to plan and conduct efficient meetings.
|
Planning
and Evaluation for Certified Public Managers
(AC)
(6
Credit Hours)
Quarter
7
|
Overview:
This workshop content will enable managers to develop long-range
strategic plans and appropriate tools to evaluate the plan's
effectiveness.
Learning
Outcomes: Participants will:
- Define
strategic planning and project planning so that managers
know which tools are most effective.
- Define
measures of success.
- Identify
program/project evaluation tools and techniques that integrate
evaluation activities into planning cycles.
- Diagnose
appropriate planning needs and opportunities.
- Set
the context for strategic planning, such as establishing
relationships between planning and evaluation.
- Be
introduced to quantitative and qualitative data collection/analysis.
|
Policy
Analysis for Certified Public Managers
(GA)
(6
Credit hours
Quarter
7
|
Overview:
This workshop provides a definition of public policy and the
manager's role in policy development. In addition, it provides
a description of policy analysis within the manager's role.
Learning
Outcomes: Participants will:
- Understand
the policy cycle.
- Understand
the institutions and actors involved in policy making.
- Explore
the role of the public manager in policy analysis and policy
making.
- Understand
agency policy making through rulemaking.
|
Project
Management
(AC)
(12
Credit hours)
Quarter
2
|
Overview:
This workshop is designed to offer participants an awareness
of basic and complex project management tools, terms,
and strategies currently in use by public managers.
It also provides significant opportunities to practice
applying these tools in appropriate phases of a project's
life cycle. Participants will also receive orientation
to the requirements of the first project.
Learning
Outcomes: Participants will:
- Understand
the basic principles and terminology of project management.
- Be
able to utilize and discuss various project-based tools
that support project management.
- Be
able to produce a project charter and scope.
- Be
able to develop a project plan and each of its components.
- Understand
how to effectively monitor implementation of a project.
- Understand
the criteria for successful completion of a project.
- Be
able to anticipate potential obstacles, both tangible and
intangible, to project success.
|
Public
Information Law
(TQQ)
(3
Credit Hours)
Quarter
6
|
Overview:
This workshop content will create an understanding of the
Public Records Act.
Learning
Outcomes: Participants will:
- Understand
responsibilities under the Public Records Act.
- Define
what is a public record.
- Learn
the types of records accessible under the Public Records
Act.
- Learn
the consequence if a public office violates the Public Records
Act.
|
Public
Sector Leadership
(HR)
(12
Credit hours)
Quarter
2
|
Overview:
This workshop content will emphasize the need for leaders
in today's fast-paced global society to be adept at establishing
diverse partnerships, alliances and networks for maximum
performance.
Learning
Outcomes: Participants will:
- Understand
high performance continuums by assessing current situations
and scrutinizing for improvement opportunities.
- Define
key competencies essential for managers in high performing
workplaces.
- Review
Covey's model and six new competencies: systems thinking,
statistical thinking, as well as understanding human
behavior, learning and improvement, interactions, and
providing direction and focus.
|
Quality
Management
(AC)
(6
Credit hours)
Quarter
1
|
Overview:
This workshop content will emphasize the fundamental concepts
and importance of quality initiatives within a public organization.
Learning
Outcomes: Participants will:
- Understand
process analysis, process measures, and performance improvement.
- Understand
the team charting process.
- Learn
about project selection and management concepts such as
brainstorming and list reduction.
- Know
the following process tools: flowcharts, cause and effect,
data collection and pareto charts.
- Be
familiar with solution evaluation.
- Understand
basic facilitation skills.
|
Reengineering
Public Systems
(AC)
(6
Credit Hours)
Quarter
5
|
Overview:
This workshop content will provide an overview of the need
to dramatically redesign business practices through a well-designed
reengineering process.
Learning
Outcomes: Participants will:
- Know
how to apply a reengineering process to an agency.
- Apply
tested change techniques that impact work processes, workflows,
and organization structure.
- Understand
causes of resistance to change and strategies for overcoming
resistance.
- Understand
the effects of technology in reengineering efforts.
|
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