Claim Review Procedures
If a claim for benefits is denied, a written request may be submitted to VSP or EyeMed Vision Care for a full review of the denial. This request must be made within 60 days of the denial. To exercise this option, call VSP or EyeMed Vision Care at the toll-free number listed below to obtain details on procedures to follow.
You are guilty of insurance fraud if you submit an application or file a claim containing a false or deceptive statement, and have intent to defraud or know that you are facilitating a fraud against an insurer.
If you have questions about your vision care coverage or the filing of your claim, please contact the VSP at 1-800-877-7195 or EyeMed Vision Care at 1-800-334-7591.
Continuation Coverage (COBRA)
If you or one of your dependents become ineligible for employer-paid vision coverage, you may be eligible to continue your coverage under the federal COBRA program. Contact your agency for more details.
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