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Filing
a Claim
Your request for benefits begins with a phone call to the toll-free Long
Term Care hotline at 1-800-537-8521. You will receive a Benefit Request
Form to be completed by you and an Aetna physician. In addition, an Aetna
case manager will be assigned to assist you. Case managers are registered
nurses and professional social workers who are specially trained to help
you and your relatives through the claims process.
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