DAS surveys customers, makes changes
-- DAS Office of Quality, June 2002

DAS recently surveyed customer agencies to measure satisfaction and to elicit suggestions for
improvements. Approximately 1,700 DAS customers were e-mailed a link to the extensive survey in April.
After the results are studied, improvements will be made based on the input. This is the second time DAS
has surveyed customers during this administration.

More than 37 percent of the 2,447 customers sent the survey in 2000 responded. Following the 2000 DAS
Customer Service Survey, DAS made many process improvements. Out of 460 areas surveyed, 117 areas
(25.4 percent) were identified by customers as needing improvements because the scores in those areas
were below 2.5 on a four-point scale. Employees working in these areas developed and implemented
process improvements.

To read more about the DAS improvements, visit: http://www.das.ohio.govsurveyresults/.

 

 

---

This portion of the DAS eNewsCenter is for all DAS customers and employees.

---

Feedback from the survey resulted in the following:

. HR Roundtables were initiated, providing agency human resources administrators an ongoing forum in which issues may be communicated.

. Customer service has become the focus of the State Services Unit of the Human Resources Division,
which historically functioned as a purely regulatory entity.

. Equal Opportunity Division employees completed training to improve business communication skills and
gain knowledge of EEO programming and other areas.