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Telecommunications Services

OIT Telecommunications

Network Contract Management Services procures computer network-delivered information services, including but not limited to, voice, data, and video cloud services for state and local government. The unit assists DAS in superintending service providers’ contracted services under ORC 125.04. By combining all the service needs of Ohio’s public agencies, Network Contracts lowers or avoids rising costs of telecommunications and cloud computing delivery for governments, schools, libraries, and higher education institutions.


Order IT and Telecommunication Services

The Telecommunication Service Request system (TSR) has been replaced with the Ohio ServiceNow Customer Service Portal for convenience in ordering IT and Telecommunication services.  The portal is located at customer-service.ohio.gov and can be accessed by your State of Ohio User ID# and password.


Miscellaneous

The Department of Administrative Services (DAS) has migrated to the new State of Ohio Voice over Internet Protocol (VoIP) telephony solution. Please dial the full 11-digit phone number, 1-xxx-xxx-xxxx when contacting a DAS State of Ohio employee.  More information on the VoIP service can be located on the Next Generation Telephony Service website located at https://soh.sp.ohio.gov/sites/ngts/SitePages/NGTS_Users.aspx.   

 Contracts by Service

ATM-SOMAC

 
 
SOMACS Contract - 02/19/1996  MSA0020
  • Amendment Ameritech - Add ATM Service - 02/01/1999
  • Amendment Qwest - Add ATM Service - 02/01/1999
  • Amendment 6A Ameritech - Add ATM Service for ACCESS - 07/27/1999
  • Amendment 6B Ameritech - Add ATM Service for BWC - 07/27/1999
  • Amendment 9  Ameritech - Add ATM for SEOVEC - 07/27/1999
  • Amendment 10 Ameritech - Add ATM for TAX - 09/10/1999
  • Amendment Qwest - Add ATM and Frame Relay - 11/02/1999
  • Amendment AT&T SOMACS Extension - 2/6/2009
  • Amendment AT&T SOMACS Update Tax-ID – 7/12/2012
  • Amendment AT&T SOMACS Contract Extension – 3/13/2013
  • Amendment AT&T SOMACS Contract Extension - 4/10/2015
    Amendment  AT&T SOMACS Contract Extension - 6/27/2017    

Cloud Services

GovDelivery Master Cloud Service Agreement – 11/25/2014

 

NeoGov Master Service Agreement - 08/02/2012 MCSA0010
Qualys Master Cloud Service Agreement – 11/15/2013 (MCSA 0015)

 Skyhigh Signed Agreement  - MCSA0052  01/12/2016
    Service Attachment 1 - Cloud Security compliance and governance for cloud-based applications

Carahsoft Master Service Agreement - 08/14/2013  MCSA0016
 
Renewals with AAPV  - (Contract Renewal thru 6/30/2019)


Beehive Industries Master Cloud Service Agreement - 01/18/2017  MCSA0055

 

Conferencing

Conferencing

CBTS

 

Cincinnati Bell Master Service Agreement- 01/18/2012  MCSA0003

CenturyLink Master Service Agreement– 09/29/2011  MSA0027

 

 

Dedicated Transport

Dedicated Transport

AT&T Master Service Agreement - 05/20/2012  MSA0022

 SOMACS Contract - 02/19/1996  MSA0020
  • Amendment Ameritech - Add ATM Service - 02/01/1999
  • Amendment Qwest - Add ATM Service - 02/01/1999
  • Amendment 6A Ameritech - Add ATM Service for ACCESS - 07/27/1999
  • Amendment 6B Ameritech - Add ATM Service for BWC - 07/27/1999
  • Amendment 9 Ameritech - Add ATM for SEOVEC - 07/27/1999
  • Amendment 10 Ameritech - Add ATM for TAX - 09/10/1999
  • Amendment Qwest - Add ATM and Frame Relay - 11/02/1999
  • Amendment AT&T SOMACS Extension - 2/6/2009
  • Amendment AT&T SOMACS Update Tax-ID – 7/12/2012
  • Amendment AT&T SOMACS Contract Extension – 3/13/2013
  • Amendment AT&T SOMACS Contract Extension - 4/10/2015
  • Amendment.AT&T SOMACS Contract Extension - 6/27/2017
Level 3 Master Service Agreement - 09/22/2009   MSA0036

 

Ethernet

Ethernet

 Agile Master Service Agreement - 03/09/2012 MSA0026

Buckeye Telesystem  Master Service Agreement - 09/10/2017  MSA0046

               

              Frontier Communications Master Service Agreement - 05/02/2014  MSA0045

              Horizon Master Service Agreement - 12/23/2010  MSA0032                                                                               

              NetGain Master Service Agreement - 04/27/2017  MSA0049
                    
              Amendment 1 to MSA - 05/16/2017
                    
              2017 Biennium Renewal Letter

              OneCommunity Master Service Agreement – 02/16/2012

               

              Level 3 Master Service Agreement - 09/22/2009  MSA0036 

              Hosted Interactive Voice Response

              ISDN

              ISDN

              AT&T Master Service Agreement - 05/20/2012  MSA0022

              Long Distance

              Long Distance

              CenturyLink (Formally Qwest) Master Service Agreement - 05/06/2006  MSA0027

              Sprint Master Service Agreement - 12/29/2011

               

              Managed Services

              Managed Services

              AT&T Master Service Agreement - 05/20/2012  MSA0022

              Project Management

              Project Management

              Workfront Master Service Agreement – 08/30/2012  MCSA0002

              Voice

              Voice

              AT&T (SBC) Centrex Agreement - 12/09/1992  MSA0021

              • Amendment 13 Centrex Service Agreement 2017 Biennium Renewal 6/27/2017

              CenturyLink (Formerly Qwest) Master Service Agreement - 09/29/2011  MSA0027

              Level 3 Master Service Agreement - 09/22/2009   MSA0036

               

              Voice over IP (VoIP)

              Wireless Communications

              Wireless Communications

              AT&T Master Service Agreement - 05/20/2012  MSA0022

              Sprint Master Service Agreement - 12/29/2011  MSA0029

              Verizon Wireless Master Service Agreement - 08/06/2009  MSA0033

               

              T-Mobile Master Service Agreement - 3/25/2015  MSA0039


              Wireless LAN

              RF-Works Master Service Agreement – 8/28/2013 MCSA0022
                     Addendum 1 - Add MBE - 10/14/2014
                     Amendment 1 - Cost Recovery - 1/28/2015

                     Amendment 3 - Address Change - 4/02/2017

                     2017 Biennium Renewal Letter


                    

               
                         


                        
                        


               

               

               

              Wireless Management Service

              MOBI Master Service Agreement - 02/03/2012   MSA0025

               Contracts by Provider

              Contract Provider Contact Information

              Agile

              Jason Miller
              Director of Government Accounts
              213 Market Avenue North
              Suite 310
              Canton, OH 44702
              Office: 888-494-0549  x2003
              Mobile: 330-231-1074
              jmiller@agilenetworks.com


              AT&T

              Andrew Fox
              Senior Account Manager
              Office: 614-223-8402
              Mobile: 614-266-7246
              af4086@att.com


              AT&T Mobility

              Garrett Gauntner
              Client Solutions Executive II, Integrated Mobility
              Mobile: 614-787-3025
              Fax: 847-326-3297
              gg130d@att.com


              Beehive Industries

              Bill Sheldon
              151 North 8th St, Ste 400
              Lincoln, NE 68508
              Office: 402-875-5416
              Mobile: 402-216-3907
              bsheldon@beehiveindustries.com


               

              Buckeye Telesystems
              Matt Mishler
              National Accounts Manager
              2700 Oregon Road
              Northwood, Ohio
              Office: 419-724-3868
              Mobile: 419-654-1861
              mmishler@telesystem.us



              CBTS

              Christopher H. Burns
              Sr. Account Manager - Government and Education
              5500 Frantz Road; Suite 160
              Dublin, Ohio 43017
              Phone: 614-634-3200
              Christopher.Burns@cbts.net

              Jenni Heckman
              Cincinnati Bell Technology Solutions
              Sr. Am - Government and Education
              Phone: 937.301.2601
              Jenni.heckman@cbts.net


              Crestmark Equipment Finance, Inc. (Formerly CBTS Financial Services)

              Terri Thomas
              Financial Services Account Manager
              Crestmark Equipment Finance, Inc.
              4600 Montgomery Road, Suite 300
              Cincinnati, Ohio 45212
              Office - 513.841.6882
              Mobile - 859.992.1753


              CenturyLink

              Brad H. Davis
              Government Accounts Manager
              6000 Parkwood Place
              Dublin, Ohio 43016
              Office: 614-215-4885
              Mobile: 614-397-6147
              Fax: 614-215-2733
              bhdavis@centurylink.com


              Frontier

              Don Robertson
              Regional Sales Manager-West Ohio
              Office: 740-369-8639
              Mobile:614-365-1317
              donald.robertson@ftr.com


              FiberTech Networks

               

              Tim Neely
              Mobile: 614-940-4399
              tneely@lightower.com


              Horizon

              Brian Hewitt
              Carrier Sales Manager
              Office: 866-418-8126
              Mobile: 304-280-3127
              brian.hewitt@horizontel.com


              Independent Fiber Network

              Diane Kahn
              Chief Compliance Officer
              13888 County Rd 25A
              Wapakoneta, Ohio 45895
              Office:419-739-3121
              dkhan@cniteam.com

               




              Level 3

               

              Jonathon Nettles
              Account Manager
              250 W. Old Wilson Bridge, Suite 130
              Worthington, Ohio 43085
              Office: 614-225-2122
              Mobile: 614-255-5950
              jonathon.nettles@level3.com


              MOBI

               

              Samantha Richards
              Service Delivery Manager
              6100 W. 96th Street
              Indianapolis, IN 46278
              Office: 317-733-6542 x 252
              Mobile: 765-524-1197
              samantha.richards@mobiwm.com


              OneCommunity

              Brett Lindsey
              Chief Operating Officer
              Mobile: 216-923-2236
              blindsey@onecommunity.org


              RF-Works

              Mindy Altiero
              Regional Sales Director 1
              2172 Citygate Drive
              Columbus, Ohio 43219
              Mobile: 614-330-1379
              maltiero@rf-works.com


              Skyhigh

              Jon Fyffe
              Director State Local & Education
              Atlanta, GA 30126
              Office: 916-718-7632
              Mobile: 916-718-7632
              jon@skyhighnetworks.com


              Sprint

              Jon Slack
              Public Sector Acct. Mgr.
              4449 Easton Way, Suite 475
              Columbus, OH 43219
              Mobile: (419) 439-0504
              jonathan.slack@sprint.com

              William Kellogg
              Public Sector Manager
              2 Easton Oval, Suite 400
              Columbus, OH 43219
              Mobile: (234) 380-3675
              william.kellogg@sprint.com


              T-Mobile

              Rod Armstrong
              Government Account Manager Strategic Sales-Ohio
              Mobile: 513-488-0012
              rod.armstrong17@t-mobile.com


              Time Warner Cable Business Class

              Derrick Bohlin
              Major Account Executive
              Government & Education
              1015 Olentangy River Rd - 2nd Floor
              Columbus, Ohio 43212
              Office: 614-255-6325
              Mobile: 614-395-5734
              Fax: 614-255-6477
              derrick.bohlin@twcable.com


              Verizon Wireless

              Carla Eisenloffel
              National Government Account Manager
              5000 Britton Rd.
              Hilliard, Ohio 43026
              Mobile: 614-561-2150
              Fax: 614-560-2603
              carla.eisenloffel@verizonwireless.com

              A. Scott Braddock
              Global Enterprise Advisor
              475 Quality Cir
              Huntsville, AL 35806 
              Phone: 866-738-8610, Ext 1093297
              wfmLiasonSupportStateofOhio@VerizonWireless.com

              Agile

              Agile Master Service Agreement - 03/09/2012  MSA0026

              AT&T

              AT&T Master Service Agreement - 05/20/2012   MSA0022


              AT&T (SBC) Centrex Agreement - 12/09/1992   MSA0021

                • Amendment 1   Add Caller ID - 10/17/1995
                • Amendment 2   Extension and ACS Convert - 12/05/2002
                • Amendment 3   Revised Pricing - 02/10/2004
                • Amendment 4   Revised Pricing - 07/16/2004
                • Amendment 5   Revised Pricing - 06/19/2006
                • Amendment 6   Centrex Extension through FY 2009 – 02/02/07
                • Amendment 7   Centrex Amendment for E-Rate Purposes – 02/11/09
                • Amendment 7   Centrex Amendment for Unified Messaging Lite - 08/26/10
                • Amendment 8   Centrex Amendment Add Unified Messaging Components - 10/13/2011
                • Amendment 9   Centrex Service Agreement for Tax ID - 07/19/2012
                • Amendment 10 Centrex Service Agreement Extension through FY2014 – 03/13/2013
                • Amendment 11 Centrex Service Agreement Extension Through FY2015 - 04/23/2014
                • Amendment 12 Centrex Service Agreement 2015 Biennium Renewal - 04/10/2015
                • Amendment 13 Centrex Service Agreement 2017 Biennium Renewal - 06/27/2017 
                   
              • Service Attachment 1 CentraNet - 01/13/2006


              SOMACS Contract - 02/19/1996 MSA0020

                • Amendment Ameritech - Add ATM Service - 02/01/1999
                • Amendment Qwest - Add ATM Service - 02/01/1999
                • Amendment 6A Ameritech - Add ATM Service for ACCESS - 07/27/1999
                • Amendment 6B Ameritech - Add ATM Service for BWC - 07/27/1999
                • Amendment 9 Ameritech - Add ATM for SEOVEC - 07/27/1999
                • Amendment 10 Ameritech - Add ATM for TAX - 09/10/1999
                • Amendment Qwest - Add ATM and Frame Relay - 11/02/1999
                • Amendment AT&T SOMACS Extension - 2/6/2009
                • Amendment AT&T SOMACS Update Tax-ID – 7/12/2012
                • Amendment AT&T SOMACS Contract Extension – 3/13/2013
                • Amendment AT&T SOMACS Contract Extension - 4/10/2015
                • Amendment AT&T SOMACS Contract Extension - 6/27/2017

               

              Beehive Industries

              Beehive Industries Master Cloud Service Agreement - 01/18/2017  MCSA005

              Buckeye Telesystem

              Buckeye Telesystems Master Service Agreement- 09/10/2017   MSA0046

              Carahsoft

              Cincinnati Bell Technology Solutions (CBTS)

              CenturyLink

              Crestmark Equipment Finance, Inc.

              Independent Fiber Network, LLC (ComNet)

              Independents Fiber Network, LLC (ComNet) Master Service Agreement - 03/12/2012  MSA0034

              FiberTech

              Frontier

               
                              

              GovDelivery

              Horizon

              Service Attachment 1 Ethernet and Internet - 05/14/2012

               

              Level 3

              Level 3 Master Service Agreement - 09/22/2009   MSA0036

              MOBI

              MOBI Master Service Agreement - 02/03/2012   MSA0025

               

              NEOGOV

              NetGain








              OneCommunity

               OneCommunity Master Service Agreement – 02/16/2012  

              Qualys

               Qualys Master Cloud Service Agreement – 11/15/2013  MCSA0015

              RF-Works

              RF-Works Master Cloud Service Agreement - 8/28/2013  MCSA0022
                  Addendum 1 - Add MBE - 10/14/2014
                  Amendment 1 - Cost Recovery - 1/28/2015
                  Amendment 3  - Address Change - 4/02/2017
                  2017 Biennium Renewal Letter

                  Service Attachment 2 - WaaS - 2/2/2016
                  SA2 - Addendum A Pricing - 2/25/2016
                  SA2 - Supplement N State Architecture & Computing Standards Requirements - 2/25/2016
                  SA2 Amendment 1  - 06/27/16
                  SA2 Amendment 2 - 04/0/2017
               

               

              ServiceNow

              ServiceNow Addendum Cloud Services - 09/12/2013    MCSA0013
              ServiceNow Addendum 2 Revised Pricing - 07/05/2016
              ServiceNow OSU Subscription License Agreement - 06.17.2008

              Skyhigh Networks Inc

               Skyhigh Signed AgreementMCSA0052  01/12/2016
                  Service Attachment 1 - Cloud Security compliance and governance for cloud-based applications
                  MCSA0052 Renewal FY18-19 - 7/1/17 - 6/30/19

              Sprint

              Sprint Master Services Agreement - 12/29/2011  MSA0029                

               

              T-Mobile

              T-Mobile Master Service Agreement – 3/25/2015  MSA0039

              Service Attachment 1 Cloud Based Collaborative Work Solution - 08/30/2012

               

              Time Warner Cable

              Time Warner Cable Business Class Master Service Agreement - 09/02/2009  MSA0004

                 

                Workfront

                Workfront Master Cloud Service Agreement  - 08/30/2012  MCSA0002 

                Verizon Wireless

                Verizon Wireless Master Service Agreement - 08/06/2009   MSA0033

                 

                Procurement

                Any agency interested in procuring a new telecommunications service should review the following information to learn how OIT can assist them in this process.

                Procurement Methods - OH*IP Procurement NextGen Services

                Agencies have the right to buy telecommunications utilities at tariff rates or under OIT contracts. There are advantages to contracted services, as outlined below.

                Tariffed Services
                Contracted Services
                Rates and charges established in tariff and can be changed by service provider with regulatory approval.
                 
                Rates and charges established in contract and expire at the end of the term. Rates are normally ½ of tariff rates.
                Service dependent on tariff language:
                • Criteria based on what is important to vendor & regulatory agency
                • Credits given for outages

                Service negotiated in contract with a service level agreement:

                • Criteria based on what’s important to the customer
                • Credits and penalties are based on what is important to the customer and can be negotiated
                Service compliance managed by filing complaints. Service compliance managed by DAS and there are penalties for failure to meet.

                 

                DAS Network Contract Management Services

                Following are the responsibilities of the OIT Telecommunications Contract Management team.

                Consult Consultation on telecommunications needs and participate in IT planning
                Technical Expertise Provide technical expertise for procurement process to OIT and customers
                Service Level Agreements Develop service level agreements with performance measurements/penalties for contracts
                Contract Language Work with legal counsel in development of contract language
                Negotiate Negotiate contracts with vendors
                Contract Compliance Monitor contract compliance and take appropriate actions upon non-compliance
                Record When possible, maintain a database of all expenditures from each contract
                Report Report all performance measurements