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Telecommunications Services

OIT Telecommunications

Network Contract Management Services procures computer network-delivered information services, including but not limited to, voice, data, and video cloud services for state and local government. The unit assists DAS in superintending service providers’ contracted services under ORC 125.04. By combining all the service needs of Ohio’s public agencies, Network Contracts lowers or avoids rising costs of telecommunications and cloud computing delivery for governments, schools, libraries, and higher education institutions.


Order IT and Telecommunication Services

The Telecommunication Service Request system (TSR) has been replaced with the Ohio ServiceNow Customer Service Portal for convenience in ordering IT and Telecommunication services.  The portal is located at customer-service.ohio.gov and can be accessed by your State of Ohio User ID# and password.


Miscellaneous

The Department of Administrative Services (DAS) has migrated to the new State of Ohio Voice over Internet Protocol (VoIP) telephony solution. Please dial the full 11-digit phone number, 1-xxx-xxx-xxxx when contacting a DAS State of Ohio employee.  More information on the VoIP service can be located on the Next Generation Telephony Service website located at https://soh.sp.ohio.gov/sites/ngts/SitePages/NGTS_Users.aspx.   

 Contracts by Service

ATM-SOMAC

 
 
SOMACS Contract - 02/19/1996  MSA0020
  • Amendment Ameritech - Add ATM Service - 02/01/1999
  • Amendment Qwest - Add ATM Service - 02/01/1999
  • Amendment 6A Ameritech - Add ATM Service for ACCESS - 07/27/1999
  • Amendment 6B Ameritech - Add ATM Service for BWC - 07/27/1999
  • Amendment 9  Ameritech - Add ATM for SEOVEC - 07/27/1999
  • Amendment 10 Ameritech - Add ATM for TAX - 09/10/1999
  • Amendment Qwest - Add ATM and Frame Relay - 11/02/1999
  • Amendment AT&T SOMACS Extension - 2/6/2009
  • Amendment AT&T SOMACS Update Tax-ID – 7/12/2012
  • Amendment AT&T SOMACS Contract Extension – 3/13/2013
  • Amendment AT&T SOMACS Contract Extension - 4/10/2015
    Amendment  AT&T SOMACS Contract Extension - 6/27/2017    

Cloud Services

GovDelivery Master Cloud Service Agreement – 11/25/2014

 

NeoGov Master Service Agreement - 08/02/2012 MCSA0010
Qualys Master Cloud Service Agreement – 11/15/2013 (MCSA 0015)

 Skyhigh Signed Agreement  - MCSA0052  01/12/2016
    Service Attachment 1 - Cloud Security compliance and governance for cloud-based applications

Carahsoft Master Service Agreement - 08/14/2013  MCSA0016
 
Renewals with AAPV  - (Contract Renewal thru 6/30/2019)

Conferencing

Conferencing

CBTS

 

Cincinnati Bell Master Service Agreement- 01/18/2012  MCSA0003

CenturyLink Master Service Agreement– 09/29/2011  MSA0027

 

 

Dedicated Transport

Dedicated Transport

AT&T Master Service Agreement - 05/20/2012  MSA0022

 SOMACS Contract - 02/19/1996  MSA0020
  • Amendment Ameritech - Add ATM Service - 02/01/1999
  • Amendment Qwest - Add ATM Service - 02/01/1999
  • Amendment 6A Ameritech - Add ATM Service for ACCESS - 07/27/1999
  • Amendment 6B Ameritech - Add ATM Service for BWC - 07/27/1999
  • Amendment 9 Ameritech - Add ATM for SEOVEC - 07/27/1999
  • Amendment 10 Ameritech - Add ATM for TAX - 09/10/1999
  • Amendment Qwest - Add ATM and Frame Relay - 11/02/1999
  • Amendment AT&T SOMACS Extension - 2/6/2009
  • Amendment AT&T SOMACS Update Tax-ID – 7/12/2012
  • Amendment AT&T SOMACS Contract Extension – 3/13/2013
  • Amendment AT&T SOMACS Contract Extension - 4/10/2015
  • Amendment.AT&T SOMACS Contract Extension - 6/27/2017
Level 3 Master Service Agreement - 09/22/2009   MSA0036

 

Ethernet

Ethernet

 Agile Master Service Agreement - 03/09/2012 MSA0026

CenturyLink (Formally Qwest) Master Service Agreement - 09/29/2011  MSA0027

 

Frontier Communications Master Service Agreement - 05/02/2014  MSA0045

Horizon Master Service Agreement - 12/23/2010  MSA0032                                                                               

NetGain Master Service Agreement - 04/27/2017  MSA0049
      
Amendment 1 to MSA - 05/16/2017
      
2017 Biennium Renewal Letter

OneCommunity Master Service Agreement – 02/16/2012

 

Level 3 Master Service Agreement - 09/22/2009  MSA0036 

Hosted Interactive Voice Response

Internet

OneCommunity Master Service Agreement – 02/16/2012

Level 3 Master Service Agreement - 09/22/2009  MSA0036
 

 

ISDN

ISDN

AT&T Master Service Agreement - 05/20/2012  MSA0022

Long Distance

Long Distance

CenturyLink (Formally Qwest) Master Service Agreement - 05/06/2006  MSA0027

Sprint Master Service Agreement - 12/29/2011

 

Managed Services

Managed Services

AT&T Master Service Agreement - 05/20/2012  MSA0022

Project Management

Project Management

Workfront Master Service Agreement – 08/30/2012  MCSA0002

Voice

Voice

AT&T (SBC) Centrex Agreement - 12/09/1992  MSA0021

  • Amendment 13 Centrex Service Agreement 2017 Biennium Renewal 6/27/2017

CenturyLink (Formerly Qwest) Master Service Agreement - 09/29/2011  MSA0027

Level 3 Master Service Agreement - 09/22/2009   MSA0036

 

Voice over IP (VoIP)

Wireless Communications

Wireless Communications

AT&T Master Service Agreement - 05/20/2012  MSA0022

Sprint Master Service Agreement - 12/29/2011  MSA0029

Verizon Wireless Master Service Agreement - 08/06/2009  MSA0033

 

T-Mobile Master Service Agreement - 3/25/2015  MSA0039


Wireless LAN

RF-Works Master Service Agreement – 8/28/2013 MCSA0022
       Addendum 1 - Add MBE - 10/14/2014
       Amendment 1 - Cost Recovery - 1/28/2015

       Amendment 3 - Address Change - 4/02/2017

       2017 Biennium Renewal Letter


      

 
           


          
          


 

 

 

Wireless Management Service

MOBI Master Service Agreement - 02/03/2012   MSA0025

 Contracts by Provider

Contract Provider Contact Information

Agile

Jason Miller
Director of Government Accounts
213 Market Avenue North
Suite 310
Canton, OH 44702
Office: 888-494-0549  x2003
Mobile: 330-231-1074
jmiller@agilenetworks.com


AT&T

Andrew Fox
Senior Account Manager
Office: 614-223-8402
Mobile: 614-266-7246
af4086@att.com


AT&T Mobility

Garrett Gauntner
Client Solutions Executive II, Integrated Mobility
Mobile: 614-787-3025
Fax: 847-326-3297
gg130d@att.com


CBTS

Christopher H. Burns
Sr. Account Manager - Government and Education
5500 Frantz Road; Suite 160
Dublin, Ohio 43017
Phone: 614-634-3200
Christopher.Burns@cbts.net

Jenni Heckman
Cincinnati Bell Technology Solutions
Sr. Am - Government and Education
Phone: 937.301.2601
Jenni.heckman@cbts.net


Crestmark Equipment Finance, Inc. (Formerly CBTS Financial Services)

Terri Thomas
Financial Services Account Manager
Crestmark Equipment Finance, Inc.
4600 Montgomery Road, Suite 300
Cincinnati, Ohio 45212
Office - 513.841.6882
Mobile - 859.992.1753


CenturyLink

Brad H. Davis
Government Accounts Manager
6000 Parkwood Place
Dublin, Ohio 43016
Office: 614-215-4885
Mobile: 614-397-6147
Fax: 614-215-2733
bhdavis@centurylink.com

Sally Shane
Account Support Specialist
6000 Parkwood Place
Dublin, Ohio 43016
Office: 614-215-6427
Mobile: 614-395-3270
Fax: 614-215-2733
sally.shane@centurylink.com

Brian Wolford
Premier Account Manager/GES
6000 Parkwood Place
Dublin, Ohio 43016
Office:614-215-4619
Fax:614-215-2733
brian.wolford@centurylink.com


Frontier

Don Robertson
Regional Sales Manager-West Ohio
Office: 740-369-8639
Mobile:614-365-1317
donald.robertson@ftr.com


Level 3

Jonathon Nettles
Account Manager
250 W. Old Wilson Bridge, Suite 130
Worthington, Ohio 43085
Office: 614-225-2122
Mobile: 614-255-5950
jonathon.nettles@level3.com


MOBI

Samantha Richards
Service Delivery Manager
6100 W. 96th Street
Indianapolis, IN 46278
Office: 317-733-6542 x 252
Mobile: 765-524-1197
samantha.richards@mobiwm.com


OneCommunity

Brett Lindsey
Chief Operating Officer
Mobile: 216-923-2236
blindsey@onecommunity.org


RF-Works

Mindy Altiero
Regional Sales Director 1
2172 Citygate Drive
Columbus, Ohio 43219
Mobile: 614-330-1379
maltiero@rf-works.com


Skyhigh

Jon Fyffe
Director State Local & Education
Atlanta, GA 30126
Office: 916-718-7632
Mobile: 916-718-7632
jon@skyhighnetworks.com


Sprint

Jon Slack
Public Sector Acct. Mgr.
4449 Easton Way, Suite 475
Columbus, OH 43219
Mobile: (419) 439-0504
jonathan.slack@sprint.com

William Kellogg
Public Sector Manager
2 Easton Oval, Suite 400
Columbus, OH 43219
Mobile: (234) 380-3675
william.kellogg@sprint.com


T-Mobile

Rod Armstrong
Government Account Manager Strategic Sales-Ohio
Mobile: 513-488-0012
rod.armstrong17@t-mobile.com


Time Warner Cable Business Class

Derrick Bohlin
Major Account Executive
Government & Education
1015 Olentangy River Rd - 2nd Floor
Columbus, Ohio 43212
Office: 614-255-6325
Mobile: 614-395-5734
Fax: 614-255-6477
derrick.bohlin@twcable.com


Verizon Wireless

Carla Eisenloffel
National Government Account Manager
5000 Britton Rd.
Hilliard, Ohio 43026
Mobile: 614-561-2150
Fax: 614-560-2603
carla.eisenloffel@verizonwireless.com

A. Scott Braddock
Global Enterprise Advisor
475 Quality Cir
Huntsville, AL 35806 
Phone: 866-738-8610, Ext 1093297
wfmLiasonSupportStateofOhio@VerizonWireless.com

Agile

Agile Master Service Agreement - 03/09/2012  MSA0026

AT&T

AT&T Master Service Agreement - 05/20/2012   MSA0022


AT&T (SBC) Centrex Agreement - 12/09/1992   MSA0021

    • Amendment 1   Add Caller ID - 10/17/1995
    • Amendment 2   Extension and ACS Convert - 12/05/2002
    • Amendment 3   Revised Pricing - 02/10/2004
    • Amendment 4   Revised Pricing - 07/16/2004
    • Amendment 5   Revised Pricing - 06/19/2006
    • Amendment 6   Centrex Extension through FY 2009 – 02/02/07
    • Amendment 7   Centrex Amendment for E-Rate Purposes – 02/11/09
    • Amendment 7   Centrex Amendment for Unified Messaging Lite - 08/26/10
    • Amendment 8   Centrex Amendment Add Unified Messaging Components - 10/13/2011
    • Amendment 9   Centrex Service Agreement for Tax ID - 07/19/2012
    • Amendment 10 Centrex Service Agreement Extension through FY2014 – 03/13/2013
    • Amendment 11 Centrex Service Agreement Extension Through FY2015 - 04/23/2014
    • Amendment 12 Centrex Service Agreement 2015 Biennium Renewal - 04/10/2015
    • Amendment 13 Centrex Service Agreement 2017 Biennium Renewal - 06/27/2017 
       
  • Service Attachment 1 CentraNet - 01/13/2006


SOMACS Contract - 02/19/1996 MSA0020

    • Amendment Ameritech - Add ATM Service - 02/01/1999
    • Amendment Qwest - Add ATM Service - 02/01/1999
    • Amendment 6A Ameritech - Add ATM Service for ACCESS - 07/27/1999
    • Amendment 6B Ameritech - Add ATM Service for BWC - 07/27/1999
    • Amendment 9 Ameritech - Add ATM for SEOVEC - 07/27/1999
    • Amendment 10 Ameritech - Add ATM for TAX - 09/10/1999
    • Amendment Qwest - Add ATM and Frame Relay - 11/02/1999
    • Amendment AT&T SOMACS Extension - 2/6/2009
    • Amendment AT&T SOMACS Update Tax-ID – 7/12/2012
    • Amendment AT&T SOMACS Contract Extension – 3/13/2013
    • Amendment AT&T SOMACS Contract Extension - 4/10/2015
    • Amendment AT&T SOMACS Contract Extension - 6/27/2017

 

Carahsoft

Cincinnati Bell Technology Solutions (CBTS)

CenturyLink

Crestmark Equipment Finance, Inc.

Independent Fiber Network, LLC (ComNet)

Independents Fiber Network, LLC (ComNet) Master Service Agreement - 03/12/2012  MSA0034

Frontier

 
                

GovDelivery

Horizon

Service Attachment 1 Ethernet and Internet - 05/14/2012

 

Level 3

Level 3 Master Service Agreement - 09/22/2009   MSA0036

MOBI

MOBI Master Service Agreement - 02/03/2012   MSA0025

 

NEOGOV

NetGain








OneCommunity

 OneCommunity Master Service Agreement – 02/16/2012  

Qualys

 Qualys Master Cloud Service Agreement – 11/15/2013  MCSA0015

RF-Works

RF-Works Master Cloud Service Agreement - 8/28/2013  MCSA0022
    Addendum 1 - Add MBE - 10/14/2014
    Amendment 1 - Cost Recovery - 1/28/2015
    Amendment 3  - Address Change - 4/02/2017
    2017 Biennium Renewal Letter

    Service Attachment 2 - WaaS - 2/2/2016
    SA2 - Addendum A Pricing - 2/25/2016
    SA2 - Supplement N State Architecture & Computing Standards Requirements - 2/25/2016
    SA2 Amendment 1  - 06/27/16
    SA2 Amendment 2 - 04/0/2017
 

 

ServiceNow

ServiceNow Addendum Cloud Services - 09/12/2013    MCSA0013
ServiceNow Addendum 2 Revised Pricing - 07/05/2016
ServiceNow OSU Subscription License Agreement - 06.17.2008

Skyhigh Networks Inc

 Skyhigh Signed AgreementMCSA0052  01/12/2016
    Service Attachment 1 - Cloud Security compliance and governance for cloud-based applications
    MCSA0052 Renewal FY18-19 - 7/1/17 - 6/30/19

Sprint

Sprint Master Services Agreement - 12/29/2011  MSA0029                

 

T-Mobile

T-Mobile Master Service Agreement – 3/25/2015  MSA0039

Service Attachment 1 Cloud Based Collaborative Work Solution - 08/30/2012

 

Time Warner Cable

Time Warner Cable Business Class Master Service Agreement - 09/02/2009  MSA0004

     

    Workfront

    Workfront Master Cloud Service Agreement  - 08/30/2012  MCSA0002 

    Verizon Wireless

    Verizon Wireless Master Service Agreement - 08/06/2009   MSA0033

     

    Procurement

    Any agency interested in procuring a new telecommunications service should review the following information to learn how OIT can assist them in this process.

    Procurement Methods - OH*IP Procurement NextGen Services

    Agencies have the right to buy telecommunications utilities at tariff rates or under OIT contracts. There are advantages to contracted services, as outlined below.

    Tariffed Services
    Contracted Services
    Rates and charges established in tariff and can be changed by service provider with regulatory approval.
     
    Rates and charges established in contract and expire at the end of the term. Rates are normally ½ of tariff rates.
    Service dependent on tariff language:
    • Criteria based on what is important to vendor & regulatory agency
    • Credits given for outages

    Service negotiated in contract with a service level agreement:

    • Criteria based on what’s important to the customer
    • Credits and penalties are based on what is important to the customer and can be negotiated
    Service compliance managed by filing complaints. Service compliance managed by DAS and there are penalties for failure to meet.

     

    DAS Network Contract Management Services

    Following are the responsibilities of the OIT Telecommunications Contract Management team.

    Consult Consultation on telecommunications needs and participate in IT planning
    Technical Expertise Provide technical expertise for procurement process to OIT and customers
    Service Level Agreements Develop service level agreements with performance measurements/penalties for contracts
    Contract Language Work with legal counsel in development of contract language
    Negotiate Negotiate contracts with vendors
    Contract Compliance Monitor contract compliance and take appropriate actions upon non-compliance
    Record When possible, maintain a database of all expenditures from each contract
    Report Report all performance measurements