Ohio Employee Assistance Program

The Ohio Employee Assistance Program (OEAP) is an intake, information, counseling referral and support service for state employees and their family members. OEAP is designed to help employees, managers and agencies meet the many life challenges while remaining healthy, engaged and productive. For instance, OEAP can assist employees in coping with personal problems such as family and parenting issues, alcohol, substance use and emotional concerns (e.g., anxiety, anger, grief or depression), as well as provide referral information when an employee may be experiencing legal and financial difficulties. Personal problems can affect your health and well-being as well as your job performance. OEAP is available to assist in resolving these problems. Unresolved problems could result in health problems, family disruption, job loss or even death.

OEAP also assist managers and supervisors, unions and veterans with various services and support resources.

Making the Initial Contact

When a person contacts OEAP, the initial contact does not commit the caller to do anything. The caller may contact the OEAP as often as needed. A concerned co-worker, supervisor, or union representative may also contact OEAP regarding an employee or other individual who may need assistance from the OEAP. An OEAP consultant will not contact the person but will assist the caller regarding how to motivate or encourage the person in need to initiate contact with OEAP. OEAP consultants are prohibited from initiating contact with an employee who has not personally requested services. However, with the consent/authorization of the employee, the supervisor, manager or union representative may initiate a call to OEAP and provide background information.

OEAP Intake and Consultation Process

When a person contacts OEAP, the OEAP consultant will perform the following intake functions:

  1. Make every effort to understand the full scope of the problem identified and any other contributing factors that may be helpful.

  2. Determine the impact or severity of the issue involving the person's life as well as their job performance.

  3. Ask questions to determine if the person is in immediate crisis (life threatening) and if the person’s job is at risk of termination.

  4. Provide support, understanding and encouragement to individuals calling.

Keep in mind, the caller is not required to continue with any recommendation offered by an OEAP Consultant. For more information about the services OEAP can provide, contact the OEAP Office at 800-221-6327 or learn more about OEAP here.