Framework for Digital Ohio

Ohio embraces five guiding principles that establish the framework for tactical planning, priorities, architecture and system design to ensure focus and sound fiscal performance.

Customer-Centered Service
Providing access anywhere, any place and anytime for everyone to empower citizens to maximize the use of all government services and improve them. Of special significance, the state is employing innovative customer-centered methods to represent the needs of all constituents and provide effective outreach regarding all state services.

Event-Driven Processes
Providing integrated access to all state functions based on type of service rather than the silos, or departments, of traditional government. New communities of interest, comprised of multiple state agencies, are being formed to provide a common window, or port of entry, to common state services and functions.

Improved Employee Productivity
Promoting shared departmental data and providing a broad spectrum of online services to state employees through alignment of business processes. State employees will have access to new tools that will enable them to perform their jobs more efficiently. Additionally, employees will be provided with online access to the full spectrum of career, financial management, training and personnel record data that will allow them to make better-informed choices about their public service careers.

Multiple Channels and Access Methods
Providing improved access to a full spectrum of service-delivery methods, including traditional service centers, telephone access, wireless access (cellular and digital phones, personal digital assistants and pagers) and Internet delivery. Citizens will have a choice as to how they will access state services, a fundamental component of the Digital Ohio e-Government strategy.

Confidentiality and Security
Applying modern security processes and architecture to protect personal data and financial transactions. Secure and private one-on-one communications will be available with any state agency. This guiding principle provides the foundation for the authentication of all users and the confidentiality of all transactions.